Steve Goodrick
Saratoga Springs,UT
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
6
6
years of professional experience
Work History
Product Manager/Owner
Bash
01.2021 - 05.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Adoption Coach
Bradford & Galt
04.2017 - 07.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Traveled to customer facilities to inspect initial implementation of PowerChart, RadNet, PathNet, and other Cerner solutions, directing apparent issues to appropriate engineering staff for correction. Most of time spent on deployments was supporting PowerChart.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Four years of Healthcare information technology (HCIT) consulting and client-facing HCIT support
- Worked both Day and Night shifts, used to irregular hours
- Trusted to work independently in various high-stress locations including the ER, ICU, and NICU
Product Designer
Agreed
05.2020 - 01.2021
- Converted project specifications into drawings and other materials that would be used to create product.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Suggested enhancements to product design that would improve user experience.
- Managed multiple projects effectively in demanding environment with tight deadlines.
Solution Analyst - PowerChart
Cerner
07.2018 - 07.2019
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Worked a two-week-on two-week-off swing shift. Shifts were 12 hours per day of constant tech support.
- Maintained security policies and procedures, including following HIPAA regulations
- Strong clinical knowledge in Cerner solutions and how they interact with each other
- Managed multiple tasks and tickets at the same time while maintaining a high degree of attention to detail.
- Collaborated with a team of other Solution Analysts to provide appropriate solutions to technical problems, including proper escalation of issues to IAs
Education
Bachelor of General Studies - Liberal Arts And Sciences
University of Kansas
Lawrence, KS05.2018
Skills
- Client Service
- Verbal and Written Communication
- Customer Relations
- Customer Implementation Support
- Critical Thinking
- Staff Mentoring
- Training Implementation
Timeline
Product Manager/Owner
Bash
01.2021 - 05.2023
Product Designer
Agreed
05.2020 - 01.2021
Solution Analyst - PowerChart
Cerner
07.2018 - 07.2019
Adoption Coach
Bradford & Galt
04.2017 - 07.2021
Bachelor of General Studies - Liberal Arts And Sciences
University of Kansas
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