Steve Gorbea
San Diego,CA
Summary
Authorized to work in the US for any employer Self-motivated. Brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Shelter Intake Worker
Skaggs Restoration Systems
05.2023 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to
phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Collaborated with social workers to support patients.
Multimedia
Sublime Gracia Apostolic Church
01.2019 - Current
- Team Player
- Data organizer
- Marketing expert
- Content creator
- Live video expert
- Social media management
Administrator
Optum
08.2022 - 02.2023
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Entered and maintained departmental records in company database
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- As a covid admin my main tasks have been checking in patients, ensuring patient demographics match the system and asking patients for symptoms
- I would then direct them to the appropriate stations where the RN would swab them
- All this process would be completed adhering to HIPAA regulations in order to protect PHI.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
LAB TECHNICIAN
Optum
08.2022 - 02.2023
- Tracked collected specimens by initialing, dating and noting times of collection
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Processed patient specimens according to priority and documented results
- Logged patient information and recorded results into system
- Oversaw items in inventory and reordered before supplies diminished
- Cleaned and sterilized tools and equipment to maximize purity of specimens
- Interpreted and documented results of tests into active databases and communicated results to internal customers
- Performed testing and quality control using approved laboratory procedures and results to internal customers
- Located disease markers and outlined findings in thorough reports for clinicians.
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Education
High school diploma -
San Diego High School
San Diego, CA06.2021
Skills
- Leadership
- Time management
- Multitasking
- Problem solving
- Work Ethic
- Teamwork
- Fluent in Spanish
- Computer Skills
- Online Platforms
- Video Standards
- Video Recordings
- Attention to Detail
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shelter Intake Worker
Skaggs Restoration Systems
05.2023 - Current
Administrator
Optum
08.2022 - 02.2023
LAB TECHNICIAN
Optum
08.2022 - 02.2023
Multimedia
Sublime Gracia Apostolic Church
01.2019 - Current
High school diploma -
San Diego High School
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