Steve Hagen
Prosper,TX
Summary
Strategic Sales Director with 15+ Years of Experience Dedicated semiconductor chemical industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director, Strategic Accounts
Messer, Inc
01.2023 - 01.2023
- Manage bulk gas portfolio for targeted strategic Semiconductor accounts representing $30MM annual revenue
- Work closely with Product Management, Quality, Customer Service, and Operations to ensure all aspects of customer experience are attended to
- Drive sales growth and profitability for the electronic bulk gas business with strategic customers
- Negotiate terms of supply agreements for products, services, and capital equipment
- Evaluate market and costs to determine product pricing
- Deliver sales presentations and develop/cultivate customer relationships
- Oversee sales operations for strategic electronics customers.
Sales Manager, Microelectronics
Gelest, Inc. (Mitsubishi Chemicals)
01.2021 - 01.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provide customer technical guidance for synthesis and application of advanced materials in deposition processes
- Provide leadership to Sales/Product Management team and ensure sales targets are achieved
- Responsible for organometallic and silicon-based precursor portfolio for sale into the global semiconductor market
- Collaborate with customers to identify potential materials for CVD, ALD, and ASD applications
- Negotiate supply agreements with key customers
- Maintained accountability for contract negotiations and partnership with each customer's senior managers and/or purchasing agents.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Senior Key Account Manager, Electronics Division
Air Liquide America
01.2018 - 01.2021
- Managed 10+ key semiconductor accounts in the Central Region - United States
- Managed the profitability across all Electronics product lines (Advanced Materials, Electronic Gases, Services, Bulk/Onsite generation, Wet Chemicals) within semiconductor customer base - $35MM in annual revenue
- Prepared product quotes, contracts, and managed profitability of Central Region Electronics accounts
- Worked with senior management to develop and implement sales targets and strategies
- Developed and managed customer relationships.
R&D Group Manager, Analytical Science and Engineered Systems
Air Liquide America
01.2014 - 01.2018
- Responsible for the research activities and project portfolio for the Analytical Science and Engineered Systems
- Motivate and lead team of researchers to successfully execute key R&D projects on time and within budget
- Identify innovative projects through strategic academic and industrial partnerships
- Manage research group OPEX and CAPEX budgets
- Successfully leverage R&D ecosystem to enhance the reach and effectiveness of R&D initiatives
- Cultivate researcher's career development within the organization
- Strategically develop team capabilities and competencies to align with Analytical Science vision document.
ESG (Electronic Specialty Gas) Program Manager
Air Liquide Electronics
01.2012 - 06.2014
- Improved program efficiency by streamlining production processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Work with operations and key external customers to align sourcing, quality, manufacturing, delivery, and distribution expectations for electronic chemicals.
- Successfully implement QOS (Quality Operating System) program at manufacturing plant - validated through customer audits
- Manage and prioritize continuous improvement projects
- Identify and implement key process control parameters for product filling, blending, and purification systems
- Successfully navigated chemical manufacturing plant out of “Get Well Program” with key semiconductor customer.
Key Account Manager / International ESG Sales
Air Liquide Electronics
01.2007 - 01.2012
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Responsible for growing customer portfolio to > $25M
- Act as a technical resource to provide solutions to complex customer challenges.
- Responsible for all ESG sales to foreign Air Liquide affiliates (13 countries).
- Handle all aspects of semiconductor account successfully; bulk plants, electronic specialty gases, precursor chemicals, and distribution systems.
- Prepare product quotes, contracts, and manage profitability of accounts
- Work closely with Product Managers in the development of business initiatives which have resulted in growing sales up to 25% above target
Production Manager
Air Liquide Electronics
01.2004 - 01.2007
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Led production improvements and initiatives that resulted in outstanding internal/external failure rate.
- Managed all aspects of production, assembly, and shipping operations totaling 35 employees.
- Prepared bills of material for existing and new products. Assisted Customer Service Manager with complex customer requests.
- Improved on-time percentage from 87% to 96% without compromising quality, safety, and budget.
- Overhauled BOM spreadsheet to more accurately reflect production costs associated with finished goods
- Applied statistical analysis to production metrics to optimize key processes.
- Maintained zero recordable or lost time injuries in the workplace
Plant Manager
Air Liquide Specialty Gases (now Airgas)
01.2002 - 01.2004
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
- Streamlined supply chain operations, reducing lead times and improving inventory management.
- Maintained responsibility for P&L, financing activities, manufacturing, facility management, and regulatory compliance. Oversaw daily operations and supervised plant management team.
- Consistently came within 5% of opex budget and provided recommendations for capital expenditure in the plant as required to improve process efficiency and laboratory capability.
- Improved on-time percentage by 23 percentage points without compromising quality and safety.
- Implemented culture of “get it right the first time” and instilled a sense of urgency to the operations.
Analytical Development Mgr/Six Sigma Project Mgr
Air Liquide Electronics
01.2000 - 01.2002
Sr. Lab Tech/ Chemist II
Air Liquide Electronics
04.1996 - 01.2000
Combat Medical Specialist
United States Army
01.1988 - 03.1991
- Eight year enlistment - Three years active duty.
Education
MASTERS IN BUSINESS ADMINISTRATION - MANAGEMENT
EASTERN UNIVERSITY
01.2002
MASTER OF SCIENCE - CHEMISTRY
ST. JOSEPH'S UNIVERSITY
01.2000
BACHELOR OF ARTS - CHEMISTRY
TEMPLE UNIVERSITY
01.1996
Skills
- Business Growth Strategy
- Technical Sales
- Contract Negotiation
- Operations Management
- Data Analysis
- Staff Management
- Budget Control
- Business Administration
Certification
- SIX SIGMA BLACK BELT, PALOMA CONSULTING, LTD, COLM DURAN, 2001-01-01, 2002-12-31
- KARASS EFFECTIVE NEGOTIATING 1 AND 2, BOSTON, MA, 2007-01-01, 2007-12-31
Timeline
Director, Strategic Accounts
Messer, Inc
01.2023 - 01.2023
Sales Manager, Microelectronics
Gelest, Inc. (Mitsubishi Chemicals)
01.2021 - 01.2023
Senior Key Account Manager, Electronics Division
Air Liquide America
01.2018 - 01.2021
R&D Group Manager, Analytical Science and Engineered Systems
Air Liquide America
01.2014 - 01.2018
ESG (Electronic Specialty Gas) Program Manager
Air Liquide Electronics
01.2012 - 06.2014
Key Account Manager / International ESG Sales
Air Liquide Electronics
01.2007 - 01.2012
Production Manager
Air Liquide Electronics
01.2004 - 01.2007
Plant Manager
Air Liquide Specialty Gases (now Airgas)
01.2002 - 01.2004
Analytical Development Mgr/Six Sigma Project Mgr
Air Liquide Electronics
01.2000 - 01.2002
Sr. Lab Tech/ Chemist II
Air Liquide Electronics
04.1996 - 01.2000
Combat Medical Specialist
United States Army
01.1988 - 03.1991
MASTERS IN BUSINESS ADMINISTRATION - MANAGEMENT
EASTERN UNIVERSITY
MASTER OF SCIENCE - CHEMISTRY
ST. JOSEPH'S UNIVERSITY
BACHELOR OF ARTS - CHEMISTRY
TEMPLE UNIVERSITY
Similar Profiles
Tyler BeaversTyler Beavers
Laborer at Messer Construction Co.Laborer at Messer Construction Co.
Daniel CopeDaniel Cope
Quality Process Control System Specialist at Messer AmericasQuality Process Control System Specialist at Messer Americas
Christopher MorinChristopher Morin
Financial Analyst at MESSER FinancialFinancial Analyst at MESSER Financial
Mia FreemanMia Freeman
Cheer Coach Volunteer at Prosper Youth Sports AssociationCheer Coach Volunteer at Prosper Youth Sports Association
Kaley FolkinsKaley Folkins
Bookkeeper at Paname Coffee and TeaBookkeeper at Paname Coffee and Tea