Steve Hall
Moberly,MO
Summary
Seasoned District Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Overview
36
36
years of professional experience
Work History
District Manager
Westlake Ace Hardware
Moberly , MO
03.2012 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for General managers on how to maximize productivity and profits.
- Managed and/or assisted personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by the company.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership To build positive culture throughout the district.
- Coached, developed and motivated team to achieve sales goals.
- Known mentor for other DM's.
- Led sales planning, development and partnership with B2B team to grow existing accounts and establish new sales accounts.
Interim District Manager
Westlake Ace Hardware
Tulsa & Oklahoma City, OK
04.2019 - 09.2019
- Managed district operations in absence of leadership.
- Concentrated efforts on Tulsa market.
- Maintained regular communication with the team to uphold standards.
- Provided guidance and training support.
District Manager
Westlake Ace Hardware
Chicago, IL
12.2017 - 07.2019
- Managed acquisition process for Buikema Ace stores.
- Implemented new operating systems.
- Directed district-wide transformation to foster Westlake culture.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Cultivated positive rapport with associates and team leadership.
District Manager
Westlake Ace Hardware
Raleigh, NC
06.2016 - 08.2017
- Directed acquisition process for a pair of stores in Raleigh.
- Coordinated training sessions for team support In implementing new operating systems.
- Executed leadership in advancing Westland's cultural development.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Cultivated positive rapport with associates and team leadership.
District Manager
Westlake Ace Hardware
Western Kansas, KS
02.2012 - 03.2013
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Organized promotional events in order to drive sales volume in the district's stores.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
General Manager
Westlake Ace Hardware
Moberly, MO
11.2002 - 02.2012
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
- won Peer group award in 2008
- won multiple fall display awards during tenure
General Manager
Westlake Ace Hardware
Clinton , MO
01.2000 - 11.2002
- Facilitated the successful launch of a new store.
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
General Manager
Westlake Ace Hardware
Overland Park, KS
07.1998 - 01.2000
- Facilitated the successful launch of a new store.
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
General Manager
Westlake Ace Hardware
Kansas City , KS
07.1996 - 07.1998
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
- Won company fall display award in 1997.
General Manager
Westlake Ace Hardware
Independence, MO
01.1994 - 07.1996
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
Assistant Manager
Westlake Ace Hardware
Lenexa, KS
03.1991 - 01.1994
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Floor Supervisor
Westlake Ace Hardware
Prairie Village, KS
03.1989 - 04.1991
- Managed cash register operations including deposits, and transfers.
- Delegated tasks appropriate to individual employees in day to day operations.
- Maintained high merchandising standards by building attractive displays.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments as directed.
- Provided excellent customer service by leading by example.
Education
High School Diploma -
Shawnee Mission West
Overland Park, KS05-1985
Some College (No Degree) - Business Administration
University of Kansas
Lawrence, KSSkills
- Team development
- Staff recruiting
- Decision-making
- Group presentations
- Business and operations analysis
- Customer relations
- Strategic planning
- Leadership skills
- Project planning
- Budget preparation
- Customer service
- Human resource management
- Commercial awareness
- Goal setting and performance metrics
- Conflict management
- Training and coaching
- Team building practices
- Action plans
- Leadership development
- Attention to detail
- Data analytics
- Team building
- Business planning
Accomplishments
- Attended John Maxwell leadership seminar.
- Achieved MOHR leadership certification as a certified trainer.
- Served on various company committees including the Merchandise process efficiency team.
Timeline
Interim District Manager
Westlake Ace Hardware
04.2019 - 09.2019
District Manager
Westlake Ace Hardware
12.2017 - 07.2019
District Manager
Westlake Ace Hardware
06.2016 - 08.2017
District Manager
Westlake Ace Hardware
03.2012 - Current
District Manager
Westlake Ace Hardware
02.2012 - 03.2013
General Manager
Westlake Ace Hardware
11.2002 - 02.2012
General Manager
Westlake Ace Hardware
01.2000 - 11.2002
General Manager
Westlake Ace Hardware
07.1998 - 01.2000
General Manager
Westlake Ace Hardware
07.1996 - 07.1998
General Manager
Westlake Ace Hardware
01.1994 - 07.1996
Assistant Manager
Westlake Ace Hardware
03.1991 - 01.1994
Floor Supervisor
Westlake Ace Hardware
03.1989 - 04.1991
High School Diploma -
Shawnee Mission West
Some College (No Degree) - Business Administration
University of Kansas
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