Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Steve Harrington

Steve Harrington

Summary

With Twenty-Five years of Customer Experience (online retail, department store, multi unit, and grocery experience) I'm ready to use my skills in people and detail to shift my career back to Sales. My ability to build and retain relationships with honesty and integrity will be an asset to any customer-first industry.

Overview

19
19
years of professional experience

Work History

Mate

Trader Joe's
09.2015 - Current
  • Opened new store in a remote market (hiring, coaching and developing). -Floral leader for 5.5 years to develop merchandising skills, build clientele and increase sales (double digits) each year. -Schedule writer for a store of 100 + employees to meet budgets and KPI's. -Developed an ongoing training program to keep current crew learning and engaged. -Manage the store tasting program for weekly product knowledge and best pairing ideas/preparation of product. -Manage the Store Demo kitchen with weekly menus to increase sales of new or rarely purchased items and bring customer awareness to products.

District Manager

Cotton On Group
05.2012 - 08.2014
  • Managed operations of the largest district in The US (all remote markets in the west). -Successfully flipped under performing markets through talent acquisition, sales, merchandising. -Developed two Store Managers into District Manager roles. -Developed a Store Manager for a Visual Manager role. -First district in the US to have all stores drop from high shrink down to target goals. -Reduced shrink through coaching of awareness, audits and interviews -Opened four new stores in the district and hired all management

Store Manager

Cotton On Group
07.2011 - 05.2012

Co-Manager

MetroPark USA Inc.
07.2008 - 05.2011
  • Managed Men's and Store Operations as my A.O.E.
  • Coaching in the moment, Selling, interviewing, hiring, training, merchandising, maintenance, etc.
  • Steve Harrington - page 1Helped bring our shrink down from Target to goal

Assistant Manager

Nordstrom
09.2007 - 06.2008
  • Assistant manager of Men's Sportswear/Faconnable merchandising
  • Coaching team on Selling/building clientele
  • Weekly follow up with buying team
  • Effective scheduling for my department
  • Helped deliver a -.01 shrink in my department

Sales

Nordstrom
10.2004 - 09.2007
  • Outfitted customers with the fashions that fit their style.
  • Achieved the "Pacesetter Award" in 2006 for being top 10% of sales people for my department/division.
  • The first in my department at this store to ever achieve this award.
  • Achieved the "Allstar Award" in 2005 for customer service excellence.

Education

B.A., English -

San Diego State University
01.2007

A.A, Liberal Studies -

Sierra College
01.2003

Skills

  • Customer Experience
  • Retail Sales
  • Business Operations
  • Visual Merchandising
  • Strategic Hiring
  • Coaching
  • Leadership Development
  • Shrink Management
  • Training

Timeline

Mate

Trader Joe's
09.2015 - Current

District Manager

Cotton On Group
05.2012 - 08.2014

Store Manager

Cotton On Group
07.2011 - 05.2012

Co-Manager

MetroPark USA Inc.
07.2008 - 05.2011

Assistant Manager

Nordstrom
09.2007 - 06.2008

Sales

Nordstrom
10.2004 - 09.2007

B.A., English -

San Diego State University

A.A, Liberal Studies -

Sierra College

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Steve Harrington