Summary
Overview
Work History
Education
Skills
Timeline
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Steve Herttua

Whitehouse Station

Summary

At New Jersey Hardwoods, I excelled as a Manager, leveraging my expertise in customer service and time management to enhance operational efficiency and client satisfaction. My leadership ensured team productivity and successful project delivery, significantly improving service quality and resolving disputes effectively. Skilled in staff management and task delegation, I motivated employees towards peak performance.

Overview

17
17
years of professional experience

Work History

Manager

New Jersey Hardwoods
09.2007 - 01.2025


  • Sales of cabinetry, interior and exterior doors and molding to prospective customers
  • Estimated jobs and wrote proposals
  • Estimated, purchased and ensured materials were available for employees when needed according to schedules
  • Set schedule for three departments and ensured jobs were on track throughout
  • Promptly resolved any customer disputes ensuring satisfaction while maintaining the company's interests first
  • Conducted interviews and assisted in hiring decisions for applicants
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


Education

Bachelor of Arts - Business Management And Entrepreneurial

Fairleigh Dickinson University
Madison
12-2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation

Timeline

Manager

New Jersey Hardwoods
09.2007 - 01.2025

Bachelor of Arts - Business Management And Entrepreneurial

Fairleigh Dickinson University

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Steve Herttua