Steve Hill
East Orange,NJ
Summary
Experienced Technical Trainer specializing in virtual and instructor-led training sessions, applying ADDIE methodology and Empathic Learning techniques. Proficient in LMS administration and instructional design using Camtasia, Articulate, and Captivate. Highly motivated with a strong work ethic, adaptability, exceptional interpersonal skills, and ability to quickly master new skills.
Overview
15
15
years of professional experience
Work History
Technical Trainer, Instructional Designer
Freelance Consultant
2021.02 - Current
- Developed job aids, user guides, slide decks, and videos
- Conducted training gap analysis and created training plans
- Utilized tools such as Articulate Storyline 360 / Rise 360, Camtasia 2019, Adobe Captivate 2019, and SnagIt 2021.
Librarian/Clerk for Law & General Library
NJ DOC
2019.08 - 2020.11
- Managed curation of books for both the General Library and Law library
- Handled distribution of all forms to the DOC units and assisted paralegals with research and copies.
Technical Trainer & Curriculum Designer
Dialogic
2015.10 - 2016.09
- Created course materials while working with CentOS Linux 6.5/7.0 and Apache Tomcat Server 8 to install and configure the Dialogic JSR 309 Connector 5.0 and Power Media XMS 3.0 on a VMware platform
- Assisted in the administration of several training servers used internationally.
Senior Instructional Designer
Freelance Technical Trainer/Instructor
2015.04 - 2015.10
- Produced narrated training modules (audio & video) based on job aids and a software development platform
- Performed Chroma-Keying on professional videos for the Advanced Physician Group of New York using DaVinci Resolve
- Created and edited storyboards and produced eLearning in Articulate Storyline 2 including inserting movies and professional audio narration
- Taught A+ Certification classes to a group of foreign exchange students and conducted UNIX classes for students at AVTECH in Piscataway, NJ.
Contract Instructional Designer
AccruePartners
2014.10 - 2015.04
- As an Articulate Storyline 2 consultant/designer, created engaging training materials for web and mobile use.
Contract Instructional Designer
Onward Technologies
2014.09 - 2014.10
- As a Captivate 8 consultant, delivered a series of materials for crucial web-based and mobile projects
- Worked with audio and video materials to produce engaging courses.
Contract Senior Technical Trainer
CAC America
2013.12 - 2014.07
- Conducted hands-on training for Mizuho bank employees in New York and New Jersey covering Windows 7 and Microsoft Office 2010 basic thru advanced features
- Logged trouble tickets into Remedy database and helped employees with level 2/3 technical issues associated with MS Office 2010
- Created job aids, user guides, and custom presentation decks for the Windows7, MS Office 2010 and Lotus Notes 8.5
- Completed training analysis and then created a training plan
- Worked with the bank’s management team to design a training program that maximized their return on investment (ROI).
Technical / Product Trainer & LMS Administrator
Panasonic Corporation
2009.10 - 2013.04
- Duties included instructional design and development, project management, digital curation, product training and facilitation on various topics including sales, products and technical theories
- Provided training via the Internet as a virtual instructor, delivered web-based training and conducted in-person instructor led training
- Deliverables also included weekly reports, podcasts, white papers, and professional voiceovers
- Administered LMS for Panasonic e-Learning University.
Education
Associate of General Studies - Computer Science
Bluefield State College
1993-05
Skills
- Delivering virtual training sessions
- Delivering instructor-led training sessions
- Applying ADDIE methodology
- Applying Empathic Learning techniques
- Vocabulary
- Technical writing
- Crafting high-quality scripts for storyboarding
- Information technology
- Cloud technologies
- Security
- Hardware
- Software
- Android
- IOS
- Mobile devices
- Finance
- Wireless telecommunications
- LMS administration
- Instructional design
- Camtasia
- Articulate
- Captivate
- Web-based courses development
- Mobile learning development
- Podcasting
- Video editing
- Conducting virtual training sessions
- GoTo Meeting
- GoTo Webinar
- Join.me
- Zoom
- WebEx
- Proficient in Cellular Technologies
Virtualtrainingplatforms
Experienced in conducting virtual training sessions using platforms like GoTo Meeting, GoTo Webinar, Join.me, Zoom, and WebEx.
Training
- 2024 – MacOS Sonoma 14.5
- 2020 – Articulate 360 Nuggets
- 2016 – Dialogic JSR 309 Connector
- 2016 – Microsoft Azure Cloud
- 1993 – A+ Certification CompTIA
Timeline
Technical Trainer, Instructional Designer
Freelance Consultant
2021.02 - Current
Librarian/Clerk for Law & General Library
NJ DOC
2019.08 - 2020.11
Technical Trainer & Curriculum Designer
Dialogic
2015.10 - 2016.09
Senior Instructional Designer
Freelance Technical Trainer/Instructor
2015.04 - 2015.10
Contract Instructional Designer
AccruePartners
2014.10 - 2015.04
Contract Instructional Designer
Onward Technologies
2014.09 - 2014.10
Contract Senior Technical Trainer
CAC America
2013.12 - 2014.07
Technical / Product Trainer & LMS Administrator
Panasonic Corporation
2009.10 - 2013.04
Associate of General Studies - Computer Science
Bluefield State College
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