Steve Hirsch
Summary
Proven leader and skilled firefighter with extensive experience at Baca Grande Property Owners Association, adept in structural firefighting and emergency medical services, along with wildland fire fighting skills. Demonstrates exceptional stress tolerance and resilience, with a track record of enhancing team productivity and operational efficiency. Holds advanced certifications including S-130 and S-190, showcasing a commitment to fire safety and first aid excellence.
Overview
11
11
years of professional experience
Work History
Firefighter
Baca Grande Property Owners Association
Crestone, CO
03.2021 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Served as incident commander on several calls.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
Rural Mitigation Crew Member
Asplundh Tree Service
Rocky Mountains In Colorado
02.2019 - 11.2020
- Mitigated fire hazards from underneath and around power lines.
- Maintained safety regulations in relation to company standards.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked well with teammates and accepted coaching from management team.
Zipline Guide
Vail Resorts Inc
Vail, Colorado
03.2016 - 06.2017
- Customized tours based on individual guest needs or preferences, enhancing their overall experience with personalized attention.
- Led large groups on zipline excursions while managing time effectively to ensure smooth operation for all participants.
- Managed emergency situations calmly and efficiently, prioritizing guest safety above all else.
- Maintained high standards of cleanliness and organization at all times, ensuring a welcoming atmosphere for guests.
- Facilitated strong communication between guides and support staff to address any maintenance or logistical issues promptly.
- Promoted conservation awareness during tours by educating guests about the local ecosystem and wildlife management practices.
- Coordinated group reservations efficiently, ensuring timely arrivals as well as departures.
- Collaborated with team members to create memorable experiences for guests, resulting in positive reviews and repeat business.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
- Contributed to marketing efforts by participating in promotional events showcasing the company''s zipline services.
- Regularly inspected ziplines, platforms, harnesses, and other equipment to guarantee their reliability and safety for use.
- Streamlined processes related to safety briefings which led to better comprehension and implementation of instructions by guests.
- Developed long-lasting relationships with customers that increased loyalty rates.
- Increased customer satisfaction by maintaining a safe and enjoyable environment during zipline activities.
- Trained new staff members on safety procedures and tour presentation techniques, fostering efficient team growth.
- Worked closely with management to continually improve operational efficiency within the organization through process improvements.
- Ensured optimal safety for guests by conducting pre-zipline equipment checks and providing clear instructions.
- Enhanced guest experience by providing informative and engaging zipline tours through various terrains.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
Pool Manager and Assistant Pool Manager
Vail Resorts Grand Teton Lodge
Jackson, WY. Teton National Park
05.2013 - 09.2015
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Enhanced pool safety by conducting regular inspections and maintenance of equipment.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assisted in the development of staff schedules for optimal coverage during peak hours.
- Improved pool cleanliness with thorough maintenance tasks, including skimming, vacuuming, and chemical balancing.
- Created menus, monitored food preparation, inventory, quality assurance, created new beverages for customers.
- Managed food distribution to customers.
Education
GED -
Canyon Springs High School
Moreno Valley, CA06.2001
Skills
- Structural Firefighting
- First Aid Certified
- Fire Safety
- Stress tolerance and resilience
- CERTIFICATIONS:
- S-130S-190 L-180 (12/2021)
- S-212 (4/2022)
- S-219 (4/2023)
- S-211 (4/23)
- S-131 1/2024)
- F-0648Management Course by NFA Leadership and Supervision (4/24)
Timeline
Firefighter
Baca Grande Property Owners Association
03.2021 - Current
Rural Mitigation Crew Member
Asplundh Tree Service
02.2019 - 11.2020
Zipline Guide
Vail Resorts Inc
03.2016 - 06.2017
Pool Manager and Assistant Pool Manager
Vail Resorts Grand Teton Lodge
05.2013 - 09.2015
GED -
Canyon Springs High School