Steve Inzerello
Cedar Rapids,IA
Overview
19
19
years of professional experience
Work History
Senior Director of Provider Experience
CVS Health / Aetna
08.2021 - Current
- Streamlined operations for increased efficiency with process improvements and automation.
- Directed design and execution of business transformation initiatives to drive performance and growth opportunities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
Adjunct Faculty Member
Upper Iowa University
03.2013 - Current
- Courses taught: Management Principles, Business Ethics, Labor Relations and Negotiation, Organizational Development, Organizational Culture, Public Administration, Principles of Sociology, Marketing, Microeconomics, Health Services Administration, and Business Communication
Senior Leader / Provider Relations (Multi-Market)
UnitedHealth Group / Optum
01.2016 - 08.2021
- Developed comprehensive provider strategies that resulted in increased participation and satisfaction levels.
- Collaborated with cross-functional teams to implement strategic plans, ensuring alignment with organizational goals.
- Implemented effective communication channels between providers and the organization, fostering trust and collaboration.
- Championed the use of technology solutions for streamlining workflows, increasing efficiency within the department while reducing administrative burden on providers.
- Streamlined internal processes by identifying opportunities for improvement and implementing necessary changes.
- Facilitated educational seminars for providers on industry best practices, new regulations, and company updates.
- Analyzed data trends to develop targeted initiatives for improving network performance metrics.
Director of Quality and Performance Improvement
Four Oaks
01.2011 - 01.2016
- Led a cross-functional team to develop and execute comprehensive quality assurance/improvement plans for compliance and services.
- Evaluated new technologies for potential integration into existing systems, enhancing data collection capabilities that supported informed decision-making processes around quality/performance measures.
- Established clear performance metrics, monitoring progress to ensure continuous improvement and Provider satisfaction.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Clinic Director
Tanager Place Mental Health Clinic
10.2008 - 01.2011
- Ownership for long-term Business Plan with focus on Marketing and Growth Strategies.
- Create and implement innovative Quality Improvement processes.
- Provide consultation, coordination and direction for development and maintenance of all services.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
Administrator
Bethesda Lutheran Homes and Services, Inc.
06.2005 - 10.2008
- Update and implement all Policies and Procedures regarding services.
- Ensure program compliance with all State, Federal, and other governmental regulations.
- Negotiate, obtain, and monitor contracts pertaining to operations, outside services, and consultants.
- Monitor delivery of services to ensure a high-level quality of life for Individuals served.
- Monitor upkeep of building, grounds, and physical environment.
- Ensure delivery of staff training and coordinate with Training Department in the development and delivery of staff training services.
Education
MBA -
National Louis University
Chicago, ILBachelor of Science -
Northeastern Illinois University
Chicago, ILSkills
- Collaborative Leadership
- Culture Transformation
- Team Management
- Policy Development
- Key Performance Indicators
- Organizational Development
- Stakeholder Relations
- Data Analytics
- Project Management
- Strategic Planning
- Contract Management
- Issues Resolution
Timeline
Senior Director of Provider Experience
CVS Health / Aetna
08.2021 - Current
Senior Leader / Provider Relations (Multi-Market)
UnitedHealth Group / Optum
01.2016 - 08.2021
Adjunct Faculty Member
Upper Iowa University
03.2013 - Current
Director of Quality and Performance Improvement
Four Oaks
01.2011 - 01.2016
Clinic Director
Tanager Place Mental Health Clinic
10.2008 - 01.2011
Administrator
Bethesda Lutheran Homes and Services, Inc.
06.2005 - 10.2008
MBA -
National Louis University
Bachelor of Science -
Northeastern Illinois University
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