Steve Iraheta
Orem,Utah
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my culinary techniques and exceptional customer service skills at Sundance Ski Resort & as a Salesman at Royal Prestige. My proactive training of new hires and commitment to sanitation standards significantly boosted team efficiency. My hands-on approach and dedication to quality have consistently resulted in positive outcomes and satisfied clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Steward
Sundance Ski Resort
10.2022 - 09.2024
- Trained and mentored new staff members, fostering a positive work environment and promoting professional growth.
- Ensured cleanliness and sanitation in all workspaces, upholding high standards for food safety and hygiene.
- Led daily pre-shift meetings to discuss goals, address concerns, and motivate team members towards excellence in their roles.
- Monitored staff performance regularly, addressing any issues promptly to ensure quality service delivery at all times.
- Assisted in menu planning and food preparation as needed, contributing to overall culinary success.
- Conducted routine inventory checks, maintaining adequate supplies of cleaning materials and equipment.
- Maintained a clean and safe workplace by adhering to OSHA guidelines and company policies.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Collaborated with management to develop effective strategies for waste reduction and cost savings.
Parking Ambassador
Sundance Ski Resort
05.2022 - 10.2022
- Trained new team members on best practices in daily operations imparting valuable knowledge that improved overall staff performance levels.
- Instructed customers on proper use of automated parking systems, increasing overall efficiency in the lot.
- Prevented unauthorized access to guest vehicles by diligently monitoring the parking area and reporting suspicious activity.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Received excellent customer reviews for friendly, punctual transport services.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Meat Cutter
Harmons Grocery Store
02.2020 - 03.2022
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Packaged and labeled meat items in preparation for sale to customers.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Adjusted machine settings to accommodate different cuts of meat.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
Salesman
Royal Prestige
01.2017 - 01.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Showed customers exactly how the product worked and made sure they understood how they functioned
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Tire Technician
Discount Tire Sales & Service
03.2012 - 01.2016
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
Education
High School Diploma -
Timpanogos High School
Orem, UT08-2024
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Knife skills
- Kitchen equipment operation and maintenance
- Grilling
- New hire training
- Operations management
- Sanitation standards
- Culinary techniques
Certification
- Food Safety Certification – National Registry of Food Safety Professionals.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Steward
Sundance Ski Resort
10.2022 - 09.2024
Parking Ambassador
Sundance Ski Resort
05.2022 - 10.2022
Meat Cutter
Harmons Grocery Store
02.2020 - 03.2022
Salesman
Royal Prestige
01.2017 - 01.2021
Tire Technician
Discount Tire Sales & Service
03.2012 - 01.2016
- Food Safety Certification – National Registry of Food Safety Professionals.
High School Diploma -
Timpanogos High School
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