Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Steve Jordan

Otsego,MI

Summary

Adept at HVAC and plumbing installations, I honed my skills at Skilled Trades/KT Black, ensuring 95% customer satisfaction through meticulous attention to detail and superior problem-solving abilities. My expertise in equipment operation and commitment to safety practices have significantly contributed to successful residential and commercial projects, fostering strong customer relations and team collaboration. I am a careful Installer with 30 years of experience in HVAC/R and Plumbing. Expert in installations and carpentry tool use with proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.

Overview

20
20
years of professional experience

Work History

HCAV/R Installer Plumbing and Pipe Fitting Install

Skilled Trades/KT Black
09.2022 - Current
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
  • Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
  • Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
  • Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
  • Facilitated smoother installations, organizing tools and materials in advance.
  • Mitigated potential installation hazards, conducting thorough pre-installation assessments.
  • Worked with diverse types of weather and ground conditions.

HVAC Technician/HVAC Installer

Rx Comfort Heating And Air Conditioning
05.2022 - 10.2022
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Filled out detailed work orders for each job completed.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
  • Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
  • Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.

Maintenance Technician (DC 90 Warehouse)

Meijer Corporation
12.2020 - 05.2022
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Installed new locks, door handles, and door closers.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Executed tasks within time and budget constraints.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

HVAC Installer

Merrit Mechanical
05.2020 - 12.2020
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Supervised and instructed assistants.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.

Maintenance Technician (Corporate Office)

Meijer Corporation
01.2020 - 05.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Replaced worn or broken parts on machines and equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Repaired and replaced pumps, valves and motors.
  • Executed tasks within time and budget constraints.
  • Installed and maintained plumbing and HVAC systems.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.

HVAC/Plumbing Service Technician

Allied Building Services
11.2019 - 01.2020
  • Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
  • Enhanced workplace safety standards through active participation in safety training sessions and adherence to established protocols.
  • Assessed project requirements accurately to provide detailed cost estimates for clients prior to commencing work.
  • Utilized industry-specific tools for precise measurements, cutting, and installations of pipes and fixtures.
  • Adapted to diverse client environments quickly by assessing unique needs related to residential or commercial properties alike.
  • Increased customer satisfaction by providing efficient and professional plumbing services.
  • Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
  • Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
  • Established and maintained positive working relationships with supervisors, co-workers and customers.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.

HVAC Installer (Custom Final Assembly)

Espec North America
02.2019 - 11.2019
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Supervised and instructed assistants.

HVAC Specialist

Trane Creative Solutions
05.2017 - 02.2019
  • Assisted in training new employees on company procedures, safety protocols, and technical aspects of the job.
  • Demonstrated versatility in skillset by proficiently servicing a wide range of HVAC makes and models.
  • Collaborated with team members to complete large-scale installations efficiently and within budget constraints.
  • Completed projects on schedule due to strong organizational skills and effective time management practices.
  • Mitigated potential safety hazards by adhering to strict industry standards and regulations during all tasks.
  • Contributed to a safer work environment through consistent adherence to OSHA guidelines during routine tasks.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Filled out detailed work orders for each job completed.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Supervised and instructed assistants.
  • Installed supporting components such as fuel lines and wiring to complete systems.

HVAC Technician

Welton's Heating and Cooling
11.2016 - 05.2017
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Filled out detailed work orders for each job completed.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Performed routine maintenance on heating and cooling systems.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Installed supporting components such as fuel lines and wiring to complete systems.

Plumbing Salesperson

Home Depot
05.2015 - 11.2016
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Presented professional image consistent with company's brand values.

Business Owner/Owner/Operator Technician

Self Employed (Jordan's Heating Cooling and Contra
03.2005 - 04.2015
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Education

Associate of Applied Science - Drafting And Design

Kellogg Community College
Battle Creek, MI
06-1992

Skills

  • Attention to Detail
  • Time Management
  • Positive Attitude
  • Power Tool Operation
  • Following safety practices
  • Customer Service
  • Customer Satisfaction
  • Pre-installation Site Prep
  • Equipment Installation
  • Equipment Operation
  • Customer Relations
  • Troubleshooting and testing
  • Worksite Safety and Maintenance
  • Troubleshooting
  • Blueprint Reading
  • Hardware Installation
  • Professional Appearance
  • Inventory Accountability
  • Hand-Eye Coordination
  • Residential construction
  • Flooring
  • Electrical Wiring
  • Diagnostics and troubleshooting
  • System repairs
  • Commercial construction experience
  • Residential and commercial installations
  • Estimating abilities
  • Company vehicle maintenance
  • Project estimation and bidding
  • Plumbing
  • Electrical Systems
  • Equipment Repair
  • Welding skills
  • Project Management
  • Roofing
  • HVAC Systems
  • Ductwork
  • Troubleshooting and diagnostics
  • Pipe supports
  • Air handlers
  • Code requirements
  • Construction knowledge
  • Plumbing connections
  • Installation expertise
  • Sheet metal
  • Equipment handling
  • HVAC system installation
  • Problem-Solving
  • Team building
  • Building Maintenance
  • Decision-Making
  • Inventory Management
  • Detail orientation
  • Work Orders
  • Product Inspection
  • Safety Procedures

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Kayaking
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Woodworking
  • I like working with my hands and fixing things
  • Volunteering
  • Watching Movies and TV Shows
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Horseback Riding
  • Music
  • Drawing and Painting
  • Swimming
  • I enjoy cooking for friends and family gatherings
  • Homelessness Outreach

Timeline

HCAV/R Installer Plumbing and Pipe Fitting Install

Skilled Trades/KT Black
09.2022 - Current

HVAC Technician/HVAC Installer

Rx Comfort Heating And Air Conditioning
05.2022 - 10.2022

Maintenance Technician (DC 90 Warehouse)

Meijer Corporation
12.2020 - 05.2022

HVAC Installer

Merrit Mechanical
05.2020 - 12.2020

Maintenance Technician (Corporate Office)

Meijer Corporation
01.2020 - 05.2020

HVAC/Plumbing Service Technician

Allied Building Services
11.2019 - 01.2020

HVAC Installer (Custom Final Assembly)

Espec North America
02.2019 - 11.2019

HVAC Specialist

Trane Creative Solutions
05.2017 - 02.2019

HVAC Technician

Welton's Heating and Cooling
11.2016 - 05.2017

Plumbing Salesperson

Home Depot
05.2015 - 11.2016

Business Owner/Owner/Operator Technician

Self Employed (Jordan's Heating Cooling and Contra
03.2005 - 04.2015

Associate of Applied Science - Drafting And Design

Kellogg Community College

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Steve Jordan