Steve Jr. Carrasco
Greenville
Summary
A highly motivated, dynamic, and competent professional, with a strong work ethic and desire to exceed expectations, seeking an opportunity to apply personal and professional experiences with a company that values hard work, commitment, and success.
I am a person who is resourceful and creative, self-motivated, takes lots of initiative and enjoys new challenges. My outstanding communication, interpersonal skills, and attention to detail make me the ideal candidate for your organization. Additionally, I have experience working in a variety of environments and can adapt accordingly. I am confident that when we meet and further discuss your company's goals and my qualifications, you will agree that we are a match.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Hiep Thai
07.2022 - 03.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Seafood Manager
Restaraunt Depot
06.2017 - 05.2022
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Participated in vendor negotiations to secure favorable pricing terms while maintaining quality standards.
- Established performance benchmarks for staff accountability, resulting in improved productivity levels across the department.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Conducted regular competitor analysis to maintain market competitiveness within the local area''s seafood offerings.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
- Assisted in creating an approachable atmosphere where customers could learn about different types of seafood options as well as their preparation methods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Seafood Manager
Fiesta Mart LLC
03.2011 - 05.2017
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Established performance benchmarks for staff accountability, resulting in improved productivity levels across the department.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined inventory management for increased efficiency and reduced waste.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Plumber - Plumbing Department
Seagoville, TX
01.2009 - 01.2011
- Install, replace, and repair all types of plumbing fixtures including sinks and toilets
- Repair sewer lines and drains
- Installed valves, hangers, supports, and flanges inside piping systems.
- Performed regular maintenance on plumbing systems to prevent costly future repairs.
Clerk
Seagoville, TX
01.2007 - 01.2009
- Maintained student records, computed training hours, and handled payroll
- Oriented new students to program
Apprentice - Horticulture Vocational Training
Seagoville, TX
01.2005 - 01.2007
- Participated in on-the-job training while gaining hands-on experience in horticultural and landscaping skills and techniques, including landscape design, turfgrass management, greenhouse management, plant propagation, pesticide control, fertilization, floral and interiorscape specialist.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Apprentice - Building Trades Vocational Training
Seagoville, TX
01.2004 - 01.2005
- Participated in on-the-job training while gaining hands-on experience in aspects of construction and building trades, including site layout, construction techniques, masonry, lighting, and roofing
Baker/Cook
Seagoville, TX
01.2003 - 01.2004
- Prepared all types of pastries, breads, and breakfast menu items daily according to specific recipes in this high-volume, fast-paced dining facility
- Maintained strict food handling, health, and sanitation standards
Bouncer
Club Remix
01.2000 - 01.2002
- Responsible for handling crowd control and security for high-volume entertainment venue
- Handled issues regarding security, safety, and customer service
Consignment Materials Coordinator/Warehouse Supervisor
Sanmina Corp.
01.1995 - 01.2000
- Pulled parts, prepared finished product for shipping, stocked stockroom using forklift
- Oversaw shipping, receiving, and warehouse operations
- Trained and supervised staff
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Horticulture Apprenticeship Program -
Cedar Valley College
Lancaster, TX01.2007
Building Trades Vocational Program -
Cedar Valley College
Lancaster, TX01.2005
High School Diploma -
W.W. Samuel High School
Dallas, TX01.1994
Skills
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Learning agility
- Taking orders
- Customer service and engagement
- Customer experience
- Teamwork and collaboration
- Team leadership
Professional Characteristics
- Reliable and dedicated worker.
- Mechanically inclined.
- Strong interpersonal skills.
- Project and goal oriented.
- Fast learner.
- Problem solver.
Timeline
Assistant Store Manager
Hiep Thai
07.2022 - 03.2025
Seafood Manager
Restaraunt Depot
06.2017 - 05.2022
Seafood Manager
Fiesta Mart LLC
03.2011 - 05.2017
Plumber - Plumbing Department
Seagoville, TX
01.2009 - 01.2011
Clerk
Seagoville, TX
01.2007 - 01.2009
Apprentice - Horticulture Vocational Training
Seagoville, TX
01.2005 - 01.2007
Apprentice - Building Trades Vocational Training
Seagoville, TX
01.2004 - 01.2005
Baker/Cook
Seagoville, TX
01.2003 - 01.2004
Bouncer
Club Remix
01.2000 - 01.2002
Consignment Materials Coordinator/Warehouse Supervisor
Sanmina Corp.
01.1995 - 01.2000
Building Trades Vocational Program -
Cedar Valley College
High School Diploma -
W.W. Samuel High School
Horticulture Apprenticeship Program -
Cedar Valley College
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