Summary
Overview
Work History
Education
Skills
Timeline
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Steve Kase

Wyomissing,PA

Summary

To seek and maintain a business position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Secondary Marketing Associate

Sovereign Bank
08.2005 - 05.2006
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Updated Sovereign Mortgage Retail and Whole Sale Rate Sheets to current market pricing.
  • Worked collaboratively with real estate agents to re-price or re-program mortgage loans.
  • Analyzed agent's loan sheet and reviewed to ensure the prices were aligned with current market pricing.
  • Interacted and communicated daily with mortgage loan officers.
  • Greeted customers and offered assistance for increased customer satisfaction.

Bank Teller

Sovereign Bank
10.2003 - 08.2005
  • Assisted customers with daily transactions via computer system.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Managed personal and business accounts: opening accounts, resolving issues with bank fees, closing accounts.
  • Resolved customer issues with their accounts over the phone and face to face.
  • Maintained friendly and professional customer interactions.
  • Sold fixed annuities with Series 6 license

Catering Server

Boscov's Catering
06.2002 - 08.2002


  • Organized and distributed food and entertainment for guests
  • Interacted and accommodated guests' needs to maintain their satisfaction and dining experience.
  • Traveled to locations to prepare, organize, and carry out the functions of the catering event.
  • Facilitated seamless transitions between courses by clearing tables quickly without disrupting ongoing conversations among guests.


Education

Bachelor of Science - Business Management And Accounting

Alvernia University
Reading, PA
05.2003

Skills

  • Customer service orientation
  • Attention to Detail
  • Account Management
  • Teamwork and Collaboration

Timeline

Secondary Marketing Associate

Sovereign Bank
08.2005 - 05.2006

Bank Teller

Sovereign Bank
10.2003 - 08.2005

Catering Server

Boscov's Catering
06.2002 - 08.2002

Bachelor of Science - Business Management And Accounting

Alvernia University

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Steve Kase