Summary
Overview
Work History
Education
Skills
Software
Certification
Languages
Timeline
Generic

Steve Kim

Northbrook,IL

Summary

Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Surgery Scheduler

Endeavor Health
04.2023 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.

Medical Assistant

Endeavor Health
04.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Clinical Assistant, Oto Technician

Chicago Dizziness And Hearing
06.2021 - 04.2023


  • Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Reviewed physician's calendar and scheduled 20 patients appointments and vestibular tests by telephone and in-person per day.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Trained new clinical assistant in proper techniques, care standards, operational procedures, and safety protocols.
  • Performed vestibular testing on patient such as CDP, OAE, and Vhit.

CMM Nurse/Medical Assistant

EHI
12.2020 - 05.2021
  • Identified 150 patients day indicators of hospital admission to avoid unnecessary ER and hospitalization visit.
  • Lifestyle oriented protocols to help counsel patients to improve their health.
  • Prepared prescription refill request and medication adherence assistant.
  • Collaborated care plan with other care providers.
  • Transmitted physicians orders to patients, counseling on execution and addressing follow up questions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill request to facilitate effective treatment.

Medical Assistant

Advocate Medical Group
11.2016 - 11.2020
  • Provided clinical support/health outcomes in delivery of quality clinical care.
  • Trained and educate new member with EPIC
  • Obtained comprehensive knowledge of health insurance/ICD-10 and enrollment steps
  • Provided efficient telephone triage, high quality service to patient through phone for appointments, information on tests, procedures, referrals and medication refills.
  • Utilized EPIC to provide medication refills from different AMG sites.
  • Researched new procedure to respond to drug recalls.
  • Customer service inbound 70 patients call center, phone triage experience.

Benefit Verification Specialist

CVS Caremark
09.2018 - 12.2019
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Understanding of insurance carriers and concept including drug cards, major medical benefits.
  • Researched government and patient assistance programs for who are in financial hardship.
  • Utilize government, commercials and regulatory guidelines for collection of outstanding accounts.
  • Expert in oncology drugs and chemo cocktails.

Education

Bachelor of Science - Biology

Purdue University
West Lafayette, IN
05-2015

Skills

  • P>Inventory and restocking
  • Educating patients
  • Patient coordination
  • Calendar Management
  • Insurance Verification
  • Patient Relations
  • Office Administration
  • EMR Updating
  • Data entry proficiency
  • Updating charts
  • EHR systems expertise
  • Scheduling Tests and Procedures
  • Patient Scheduling
  • Time Management
  • Problem-Solving
  • Appointment Scheduling
  • Critical Thinking
  • Collaboration and Teamwork
  • Epic Systems
  • Medical Terminology

Software

Microsoft

EPIC

MEDISOFT

Certification

First Aid/CPR Certified

Languages

Korean
Full Professional

Timeline

Surgery Scheduler

Endeavor Health
04.2023 - Current

Medical Assistant

Endeavor Health
04.2023 - Current

Clinical Assistant, Oto Technician

Chicago Dizziness And Hearing
06.2021 - 04.2023

CMM Nurse/Medical Assistant

EHI
12.2020 - 05.2021

Benefit Verification Specialist

CVS Caremark
09.2018 - 12.2019

Medical Assistant

Advocate Medical Group
11.2016 - 11.2020

Bachelor of Science - Biology

Purdue University

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Steve Kim