Apple macOS - All versions
Steve King
IT Specialist
West Columbia,SC
Summary
- College educated, outgoing Network and Technology specialist with 18 years experience working in multiple fields of technology, specializing in customer service. Proficient in problem solving with strong communication skills. Able to resolve connectivity and service problems quickly and proficiently. Solid understanding on how to connect through company vpn connection settings as well as understanding network infrastructures.
- Tech-savvy Applecare Advisor bringing 4 years of hands-on experience providing thorough support and product resolution for customers. Systematic and hardworking individual with strong problem-solving and troubleshooting abilities. Skillful in managing call flow, installing software and modifying hardware. Recognized for exceptional, up-to-date knowledge of Apple technology and applications.
- Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with 4 years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
T1-T2 IOS, T1-T2 Mac+ Advisor
Kelly Services
Troy, MI
06.2018 - Current
- Support Apple iOS software and devices, iPhone, iPad, iPod Touch along with Watch OS software and hardware.
- Supported customers using multiple tools and resources.
- Assist customer with email and cloud services.
- Troubleshoot iOS and macOS operating system issues.
- Assist customers with migrating data to new devices and computers.
- Troubleshoot email and network connectivity.
- Support messaging issues on all iOS and macOS devices.
- Assist with configuring wireless and network printing.
- Troubleshoot backup and sync issues across multiple devices.
- Utilized CORE diagnostic tools to identify and solve variety of technical issues.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts and product support resolutions.
- Referred unresolved customer grievances to designated departments for further investigation.
Remote Service Technician
Support.com
Sunnyvale, California
07.2013 - 06.2018
- Resolve customer connectivity issues by investigating problems, developing solutions, and recommend additional products and/or services relevant to assessment of the customer’s needs.
- Assist in setting up multiple peripherals and connection types.
- Provide world-class customer service, remaining calm and professional while resolving various complex connection issues.
Laptop Support Technician
Peak Systems Inc
New York, New York
02.2013 - 01.2013
- Two week project that involved identifying HP laptop chip-set failure recall.
Technology Support Specialist
Nemont Telephone Cooperative, Inc
Scobey, Montana
06.2012 - 10.2012
- Provided IT support for 200+ Nemont Coop employees.
- Configured and setup new desktops, laptops, tablets and mobile devices for new hires.
- Provided software, printer, email, tablet and mobile phone support.
- Documented and maintained supply inventory.
- This was a temporary position to cover for an employee on maternity leave.
Electronic Data Interchange Contractor
Relay Health
Tulsa, Oklahoma
09.2011 - 02.2012
- Worked on and maintained various workflow and database related projects for the Payor
- Connectivity Services Support, (PCS)
- Assisted with user provisioning assignments with Electronic Data
- Interchange, (EDI), server setups and/or upgrades
- Provided portal maintenance remotely.
Customer Support Specialist
HP
Tulsa, Oklahoma
05.2008 - 01.2010
- Application support for American Airlines
- Supported Outlook/Exchange and Office applications
- Remote email configuration and setup
- Printer configuration/troubleshooting
Network Technician
PC Computers and Software
Tulsa, Oklahoma
06.2006 - 12.2007
- Setup/Installed/Configured domain server networks, (Micorsoft SBS)
- Managed and maintained Exchange Mail Server.
- Built both desktop and laptop computers
- Installed/configured multiple operating systems.
- Troubleshoot network connectivity, provided desktop and email support on-site at client locations
- Performed remote support for all clients.
- Repaired infected computers by removing malware, spy-ware and viruses.
Computer Technician
Western Data & Video Lab
Oklahoma City, OK
06.2004 - 06.2006
- Built custom computers and laptops to customers specifications and needs
- Virus and spy-ware/malware removal.
- Performed data recovery processes.
- Monitored system backups and re-imaged operating system installations.
- Worked directly with customers in store and over the phone.
Education
High School Diploma -
Midwest City High School
Midwest City, OK 09.1982 - 05.1985
Associate of Arts -
Western Oklahoma State College
Altus, OK 09.2002 - 05.2004
Skills
Professional SkillsCustomer Service: ExpertCommunication: ExpertNetworkingAdvancedTechnical Peripheral Support: AdvancedSoftware Installation: ExpertReferences
Jeff Parks, IT Support
Pipeline Industry Benefit FundCharles Rigsby
Cumulus MediaHTML and XML
Hardware and software installation
Software applications
TCP/IP
Customer service expert
Staff education and training
iOS
Software
Microsoft Windows - All versions
Microsoft Office - All versions
Apple iOS
Adobe Photoshop
Apple iWork, (Pages, Numbers, Keynote)
Interests
Hiking
Fishing
Football
NASCAR
Timeline
T1-T2 IOS, T1-T2 Mac+ Advisor
Kelly Services
06.2018 - Current
Remote Service Technician
Support.com
07.2013 - 06.2018
Laptop Support Technician
Peak Systems Inc
02.2013 - 01.2013
Technology Support Specialist
Nemont Telephone Cooperative, Inc
06.2012 - 10.2012
Electronic Data Interchange Contractor
Relay Health
09.2011 - 02.2012
Customer Support Specialist
HP
05.2008 - 01.2010
Network Technician
PC Computers and Software
06.2006 - 12.2007
Computer Technician
Western Data & Video Lab
06.2004 - 06.2006
Associate of Arts -
Western Oklahoma State College
09.2002 - 05.2004
High School Diploma -
Midwest City High School
09.1982 - 05.1985