Steve Kluge
Delaware North Parks & Resorts
McHenry,MS
10
years of professional experience
Dynamic Tour Escort with expertise in customer engagement, itinerary planning, and team building. Proven track record in enhancing visitor experiences through effective communication and logistics coordination.
Work History
Tour Escort/Commentator
10 Years- Guided diverse groups through national parks, ensuring safety and engagement throughout tours.
- Delivered informative presentations on park history, wildlife, and conservation efforts to enhance visitor experience.
- Coordinated logistics for daily tours, including transportation schedules and group accommodations.
- Trained new tour escorts on operational procedures and customer service standards to ensure consistency.
- Implemented feedback mechanisms to gather visitor insights, improving tour quality and responsiveness.
- Mentored junior staff in effective communication techniques, fostering a collaborative team environment.
- Analyzed tour performance data to identify trends, enhancing future tour offerings and operational efficiency.
- Generated referrals from satisfied customers through enthusiastic word-of-mouth marketing efforts after successful tours completion.
- Ensured smooth travel logistics by coordinating transportation, accommodations, and activities for diverse groups of tourists.
Education
No Degree - Emergency Medical Technician Fire Science
Skills
Route navigation
Itinerary planning
Emergency preparedness
Cultural awareness
Customer engagement
Clean driving record
Licensed driver in Mississippe
Team building
Guest relations
Timeline
Tour Escort/Commentator
Delaware North Parks & Resorts
03.2016 - 03.2026Read More
Madison Area Technical College
No Degree from Emergency Medical Technician Fire Science
Read More
Numerous. Available upon request
Former EMT National Registry
Former CPR instructor
American Trucking Assoc 2007 State Driving Champion
3Million Mile safe driving awards
Commercial Drivers License with Passenger endorsement Class A
Amateur Radio License K7KSC
Trained at KSC in Space Program and NASA history
Trained weather spotter with NOAA certification