Microsoft Windows
Steve Kodash
Sr. Systems Administrator
Gibsonville,NC
Summary
Experienced Systems Administrator with almost 30 years of expertise in design, development and maintenance of complex software and management of hardware infrastructures across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Sr. System Administrator
Levolor
Kernersville, NC
07.2016 - Current
- Completed reports detailing systems performance and downtime issues.
- Standardized job tasks and trained team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Adopted cost-effective, useful solutions to implement into current systems.
- Integrated and updated software products to boost system compatibility.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
IT Support Analyst
Newell Rubbermaid
High Point, NC
08.2010 - 07.2016
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Created user accounts and managed access control.
- Configured and distributed devices used daily by employees.
- Contributed to on-site and technical support for third-party software titles such as Avaya and MS Office for Customer Service personnel.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Sr. IT Support Analyst
IBM Global Services
Greensboro, NC
01.2005 - 09.2009
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Communicated with clients to verify roots and causes of computer problems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Deployed software and hardware updates and patches to increase speed and performance.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
Lead System Administrator
VF Corp
Greensboro, NC
10.2000 - 12.2004
- Orchestrated integration and communication of software upgrades.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Integrated and updated software products to boost system compatibility.
- Attended meetings to deliver status reports to key stakeholders.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
Corporal
USMC Camp Lejuene
Jacksonville, NC
06.1994 - 06.1998
- Gave individual evaluations based on fitness and combat readiness.
- Maintained required level of proficiency in use of firearms.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Prepared and submitted personnel, ordnance and operational reports.
- Managed $100,000+ of military equipment.
- Maintained a Secret security clearance.
Education
Bachelor of Science - Information Technology
04.2008 - 04.2010
Associate of Arts - Information Technology
03.2006 - 03.2008
Skills
Hardware knowledge
User support
Servers expertise
Infrastructure planning
Program installations
Troubleshooting
Technical Analysis
Attention to Detail
Planning and Coordination
Decision-Making
System upgrades
Project Management
Cybersecurity Awareness
Accomplishments
- Achieved a significant savings of time and effort by introducing MDT for deploying computer systems tasks across Levolor and Hunter Douglas.
- Documented and resolved various DFS issues which led to a more streamlined replcation of related MDT files.
- Documented and resolved several issues with the Lowes Smart Machine project which led to significant savings in the time-to-build, remote troubleshooting, and network connectivity. These changes saved the company $10,000+/month.
- Successfully planned, built, implemented all of the end user hardware and software infrastructure for the Levolor Call Center.
- Successfully decommissioned the Levolor Call Center location, moved all users to a work-from-home architecture with no loss in service.
Software
Microsoft Office
Active Directory
Powershell
Python
HTML
AutoIT
Group Policy
Quest KACE
Interests
Fishing
Woodworking
Timeline
Sr. System Administrator - Levolor
07.2016 - Current
IT Support Analyst - Newell Rubbermaid
08.2010 - 07.2016
University of Phoenix - Bachelor of Science, Information Technology
04.2008 - 04.2010
University of Phoenix - Associate of Arts, Information Technology
03.2006 - 03.2008
Sr. IT Support Analyst - IBM Global Services
01.2005 - 09.2009
Lead System Administrator - VF Corp
10.2000 - 12.2004
Corporal - USMC Camp Lejuene
06.1994 - 06.1998