Steve Konan
Pooler,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Administrative Specialist
United States Marine Corps
Jacksonville, Florida
11.2020 - Current
- Prepare naval correspondence and messages by working with Marine online to assist Marines.
- Maintain and prepare directives for Marines' orders and deployment.
- Prepare travel orders for orders to duty stations and leave.
- Complete leave authorizations for proper checkout and issue identification cards to Marines.
- Prepare and maintain command punishment books for easy access to files from the chain of command and other units.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Pooler, GA
12.2022 - 12.2023
- Maintain and update rental agreements to ensure the accuracy of records.
- Generated over $10,000 in insurance rentals.
- Broke southeast record of 500 cars on rent in a day.
- Increased Operating profit by over $55,000 and developed strategies for increasing customer satisfaction levels and improving operational efficiency.
- Increased Airport rental fleet by adding 1,000 cars and generating over $110,000 in profit.
Management Trainee
Enterprise Rent-A-Car
Savannah, GA
12.2021 - 12.2022
- Resolve client issues by delivering excellent customer service and maintaining positive attitude.
- Resolve customer issues efficiently to build loyalty.
- Support staff training, development and evaluation.
- Shadow managers to gain understanding of organizational expectations and management techniques.
- Act on training and mentoring opportunities to set team members up for success.
Sales Associate
Under Armour
Pooler, GA
05.2021 - 12.2022
- Help customers find specific products, answer questions and offer product advice.
- Engage customers in friendly, professional dialogue to determine needs.
- Answer incoming telephone calls to provide store, products and services information.
- Greet customers and provided exceptional customer service.
- Assist customers with product selection, sizing and styling.
Marketing Intern
Jekyll Island Club Hotel
Jekyll Island, Georgia
02.2020 - 03.2020
- Analyze social media accounts by looking at statistics for better decision making.
- Take photos, maintain OTA websites to increase popularity and raise market awareness.
- Develop graphic design, maintain website to stay up to date and satisfy customers' needs.
- Create a weekly newsletter to keep the market informed about events.
- Work intensively with the marketing manager to create and implement social media strategies to increase brand awareness and reach the target audience.
Bellman
Jekyll Island Club Resorts
Jekyll Island, Georgia
09.2018 - 04.2020
- Provide a warm welcome to guests on arrival, farewell at departure, and an all-around positive attitude.
- Familiarize the guests with their room upon arrival and offer assistance.
- Follow department policies, procedures, and service standards to ensure the best quality of service to guests.
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
- Assist guests with the transportation of luggage and education of the hotel's amenities.
Library Student Assistant
College of Coastal Georgia
Brunswick, Georgia
09.2017 - 04.2020
- Check-in/out books, reserve materials, and provide library information to library patrons.
- Provide excellent customer service to students, faculty, staff, and visitors.
- Provide instruction and facilitate patrons daily in the use of Microsoft Office programs, internet browser applications, and online database management.
- Exceed patron expectations by thoroughly researching various topics and providing detailed information about further resources to consult.
- Served patrons with friendly and professional communication during check-out transactions.
Resident Assistant
College of Coastal Georgia
Brunswick, Georgia
08.2018 - 05.2019
- Plan and execute programs on campus to assure the involvement of students.
- Organize students information and bill, so they are current to the housing director and student.
- Assist students 24/7 while being on call and providing safe and healthy environments by closely working with campus police.
- Collaborate with 30 other staff members to deliver excellent customer service to our residents.
- First-responder for crisis management, participate in a daily duty rotation.
Pool Server
Jekyll Island Club Resorts
Jekyll Island, Georgia
07.2018 - 09.2018
- Provide excellent customer service and anticipated customer's needs
- Perform any cleaning duties as necessary to maintain a clean, safe working environment
- Communicate clearly and effectively with guests and team members
- Complete duties for opening and closing shifts, ensure that the proper documentation is completed timely and free of error
- Use clear communication to relay food and drink orders to kitchen staff.
Orientation Leader
College of Coastal Georgia
Brunswick, Georgia
06.2018 - 08.2018
- Lead group of college students throughout the campus, which gets them familiar with the environment.
- Assist students with classes and information for an easy start; Introduce, familiarize, integrate incoming students, candidate employees, and parents into the campus community, history, facilities, rights, and expected benefits.
- Maintain and establish relationships with new students, parents, and family members.
- Mentored students on successful strategies for integrating into college life.
- Open channels of communication and strong interpersonal skills help benefit the goals of others and my network.
Education
Bachelor of Business Administration - Marketing
College of Coastal Georgia
12.2021
Associate of Science -
College of Coastal Georgia
05.2021
Skills
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice)
- Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Impress)
- Rental Transactions
- Eligibility Determination
- Lead Conversion
- Reservations
- Strategic Planning
- Recruitment
- Employee Motivation
- Operations Management
- Staff Management
- Delegating Work
- Sales Strategies
- Goal Setting
- Customer Service Management
- Performance Improvement
- Employee Training and Development
- Sales Proficiency
- Communication Proficiency
- Inventory Management
- Schedule Management
- Business Forecasting
- Administrative Management
- Customer Retention
- Revenue Growth
- Marketing Strategies
- Business Management
- Employee Reviews
- Customer Service
- Staff Scheduling
- Budgeting and Cost Control
- Team Leadership
- Customer Relations
- Sales Coaching
- Scheduling
- Supervision and Training
- Teamwork and Collaboration
- Public Speaking
- Retail
- Social Media
Accomplishments
- USMC Boot Camp Honor Graduate, 2020
- College of Coastal Georgia Inspiration Award, 2018-2019
- Advanced knowledge of the French language award, 2017-2019
Languages
French
Native/ Bilingual
Hobbies
- Soccer
- Weightlifting
- Running
- Reading
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
12.2022 - 12.2023
Management Trainee
Enterprise Rent-A-Car
12.2021 - 12.2022
Sales Associate
Under Armour
05.2021 - 12.2022
Administrative Specialist
United States Marine Corps
11.2020 - Current
Marketing Intern
Jekyll Island Club Hotel
02.2020 - 03.2020
Bellman
Jekyll Island Club Resorts
09.2018 - 04.2020
Resident Assistant
College of Coastal Georgia
08.2018 - 05.2019
Pool Server
Jekyll Island Club Resorts
07.2018 - 09.2018
Orientation Leader
College of Coastal Georgia
06.2018 - 08.2018
Library Student Assistant
College of Coastal Georgia
09.2017 - 04.2020
Bachelor of Business Administration - Marketing
College of Coastal Georgia
Associate of Science -
College of Coastal Georgia
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