Steve Kotel

Proficient in managing complex telecommunications operations, focusing on team leadership and contract negotiation. Exceptional communicator with a talent for training and mentoring, dedicated to improving processes and customer satisfaction. Seasoned Customer Service Technician with proven skills in troubleshooting, repair, and maintenance tasks. Demonstrated ability to handle customer inquiries effectively while maintaining high levels of customer satisfaction. Known for resolving complex technical issues and delivering practical solutions that improve operational efficiency. Committed to providing exceptional service and upholding standards of quality in all tasks undertaken.

Besides my experience in telecommunications, I have degrees in emergency services, hold an EMT license, and am certified in all aspects of the fire service, which allowed me to become a licensed Fire/EMS instructor at Northwood Technical College. I have been on the CWA Union Executive Board and the President of the local for the past 18 years which were elected positions. Adding the fact that I also hold a position on the Wisconsin Political Council, I am well-versed in many factors beneficial to being a manager in our industry. As a union president, I was responsible for 550 members at one time. That work included responsibilities for understanding benefits, budgets, legal issues, and a range of things pertaining to member well-being.

• In my spare time I garden having a small apple orchard and honey bees. I have also been working on restoring a 70 year old barn. My time off consists of spending time with my three girls making sure they get to see the country and learn what they can from me while im lucky enough they still all live at home.

• Entry level fire services
• Firefighter 1
• Firefighter 2
• Driver Operator
• Aerial ladder truck
• Hazmat Awareness, operations, Technician
• Confined space/rescue
• Instructor
• Pump operator
• EMT
• Auto extrication/ EV vehicles