Steve Kurschner
Williston,ND
Summary
Proven leader in operational efficiency and team collaboration, I significantly enhanced performance and revenue growth at MDS Fitness. Leveraging data-driven decision-making and leadership training, I fostered partnerships and streamlined operations, achieving notable improvements in employee satisfaction and operational capabilities. My adaptability and problem-solving skills have consistently driven continuous improvement and strategic success.
Overview
15
15
years of professional experience
Work History
Regional Director of Operations
MDS Fitness (Anytime Fitness)
05.2024 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
Area Coach
MDS Fitness (Anytime Fitness)
09.2022 - 04.2024
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
- Fostered a positive work environment by promoting open communication and team collaboration.
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
Club Manager
MDS Fitness (Anytime Fitness)
10.2021 - 09.2022
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Developed promotional campaigns to attract new customers and increase brand awareness.
Head Bartender
Briarwood Golf Course
08.2021 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Head Bartender
Office Lounge & Liqour
04.2018 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Realtor
Coldwell Banker
03.2015 - 04.2018
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Miner
Stillwater Mining Company
04.2010 - 03.2015
- Participated in emergency response drills to be prepared for any potential incidents or accidents onsite.
- Consistently met production targets by effectively prioritizing tasks and managing resources.
- Maintained excellent communication within the team to ensure smooth coordination of activities across various sections of the mine site.
- Demonstrated strong problem-solving skills by identifying issues before they escalated into larger problems while maintaining a safe working environment.
- Served as a liaison between different departments such as geology, engineering, and administration for streamlined information sharing.
- Supported project planning by providing accurate estimates of resource requirements, timelines, and potential challenges.
- Loaded, set and detonated explosives to produce desired blasting patterns.
Education
Exercise Science
Montana State University
Bozeman, MTHigh School Diploma -
Park County High School
Livingston06-2002
Skills
- Operational efficiency
- Data-driven decision making
- Leadership training
- Performance analysis
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Hiring and onboarding
- Continuous improvement
Timeline
Regional Director of Operations
MDS Fitness (Anytime Fitness)
05.2024 - Current
Area Coach
MDS Fitness (Anytime Fitness)
09.2022 - 04.2024
Club Manager
MDS Fitness (Anytime Fitness)
10.2021 - 09.2022
Head Bartender
Briarwood Golf Course
08.2021 - 02.2022
Head Bartender
Office Lounge & Liqour
04.2018 - 08.2021
Realtor
Coldwell Banker
03.2015 - 04.2018
Miner
Stillwater Mining Company
04.2010 - 03.2015
Exercise Science
Montana State University
High School Diploma -
Park County High School
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