Steve Love
Tallahassee
Summary
Please accept this resume as my formal request for consideration for the Agency's job announcement for position number (PSN#) 68063451, with a closing date of April 16, 2025.
Overview
16
16
years of professional experience
Work History
Health Services and Facilities Consultant
State of Florida AHCA
Tallahassee
08.2006 - 08.2022
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Maintained positive working relationship with fellow staff and management.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Set specific goals for projects to measure progress and evaluate end results.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL04-1984
Skills
- Data analysis
- Project management
- Regulatory compliance
- Performance improvement
- Stakeholder engagement
- Customer service
- Action planning
- Problem solving
- Time management
- Team collaboration
- Goal setting
- Analytical skills
- Reports and documentation
- MS office
- Work product development
- Client rapport
- Multitasking and organization
- Decision-making
- Issue resolution
- Teamwork
- Professionalism
- Problem-solving abilities
- Data analytics
- Project planning
- Industry knowledge
- Work Planning and Prioritization
- Interpersonal skills
Timeline
Health Services and Facilities Consultant
State of Florida AHCA
08.2006 - 08.2022
Bachelor of Science - Psychology
Florida State University
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