Summary
Overview
Work History
Education
Skills
Availability
Additional Information
Languages
Timeline
Generic

Steve Luong

San Jose,CA

Summary

Dynamic leader with a proven track record at Boba Guys, enhancing operational efficiency and customer satisfaction. Skilled in operations monitoring and communication, adept at fostering team collaboration and driving sales growth. Demonstrates exceptional problem-solving abilities and adaptability, ensuring high-quality service and positive customer engagements.

Overview

9
9
years of professional experience

Work History

Shift Lead

Boba Guys
11.2022 - 03.2024
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Supervised a team of bobaristas in the efficient operation of the store, ensuring adherence to company standards and customer satisfaction.
  • Developed strong relationships with guests through personalized service and problem-solving.
  • Supervised daily store operations, led by 5-7 bobaristas and cashiers during peak hours, ensuring efficient operations and high-quality service.
  • Trained new employees in customer service protocols, product knowledge, and company policies.
  • Monitored inventory levels and communicated potential shortages to management, helping maintain optimal stock levels.
  • Handled cash daily reconciliation, ingredient preparation, coffee calibration, and submitted regular inventory counts.
  • Served in charged as primary in-store person of contract such as product quality control, and customer service.
  • Resolved customer complaints and issues in a timely and professional manner to maintain positive relationships and uphold the brand reputation.
  • Assisted in the development and implementation of store promotions and marketing initiatives to drive sales and increase customer engagement.

Bobarista

Boba Guys
10.2021 - 11.2022
  • Prepare and serve a variety of Boba tea beverages, ensuring adherence to quality standards and recipes.
  • Engage with customers to recommend drink options and create customized boba beverages
  • Maintain a clean and organized workspace, complying with health and safety regulations.
  • Provide excellent customer service by engaging with customers, taking orders accurately, and addressing inquiries.
  • Collaborate with team members to manage peak hours effectively, ensuring timely service for all customers.
  • Assist in inventory management by tracking supplies and placing orders as needed to minimize shortages.
  • Trained new staff on beverage preparation techniques and customer service best practices.
  • Developed strong relationships with regular customers, enhancing their overall experience.
  • Handled cash transactions efficiently using POS systems, ensuring accurate financial reporting.

Barista/Cashier

Tastea
08.2019 - 10.2021
  • Crafted a diverse range of specialty drinks, including signature teas and innovative smoothies, ensuring high-quality presentation and taste that aligned with Tastea’s brand standards.
  • Managed high-volume orders efficiently, especially during peak hours, maintaining composure and ensuring timely service without compromising quality.
  • Trained new team members on beverage preparation techniques and customer service best practices, fostering a collaborative team environment that enhanced overall performance.
  • Maintained cleanliness and organization of the workspace adhering to health and safety regulations while creating an inviting atmosphere for customers.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Welcomed customers and helped determine their needs.

Barista/Cashier

85c Bakery Cafe
12.2016 - 06.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepare and serve a variety of espresso beverages and bakery items
  • Greet customers, take orders, and handle cash transactions
  • Collaborate with team members to maintain a positive work environment
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Bowling Team

Round One Entertainment
07.2015 - 12.2016
  • Provided exceptional customer service in a fast-paced bowling environment, ensuring a welcoming atmosphere for all guests.
  • Assisted with the setup and maintenance of bowling lanes, ensuring optimal conditions for gameplay.
  • Collaborated with team members to maintain cleanliness and organization within the bowling area.
  • Set up coordinated birthday parties and group events by managing reservations, setting up lanes, and ensuring that all guests had a memorable experience.
  • Enforced safety protocols within the bowling area to ensure a safe environment for all guests while maintaining high levels of cleanliness.
  • Processed payments efficiently using point-of-sale systems while maintaining accuracy in cash handling.
  • Monitor lanes to ensure smooth operation and assist with resolving technical issues.
  • Organize and host bowling leagues, tournaments, and special events.

Education

Associate of Arts - Photography

De Anza College
Cupertino, CA
06.2026

High School Diploma -

Andrew P. Hill High School
San Jose, CA
05.2014

Skills

  • Performance Improvement
  • Operations Monitoring
  • Work Delegation
  • Rules Enforcement
  • Leadership
  • Customer Service
  • Communication
  • Time Management
  • Problem Solving
  • Adaptability
  • Sales Reporting
  • Loss Prevention

Availability

Monday: Anytime

Tuesday: Anytime

Wednesday: N/A

Thursday: N/A

Friday: Anytime

Saturday: Anytime

Sunday: Anytime

Additional Information

Romel Abrina

(408) 607-0659


Katrina Aquino

(408) 674-4128


Carina Tong

1 (650) 518-8110


Jessica Nguyen

(540) 820-1667


Carrie Lee

(310) 801-2997


Hana Kriegar

1 (650) 799-4517


Ema Henry

(415) 728-2973


Brian Luong

(408) 628-8119


John Real

(669) 350-6476



Languages

English
Full Professional
Vietnamese
Limited Working
French
Elementary
Chinese (Cantonese)
Elementary

Timeline

Shift Lead

Boba Guys
11.2022 - 03.2024

Bobarista

Boba Guys
10.2021 - 11.2022

Barista/Cashier

Tastea
08.2019 - 10.2021

Barista/Cashier

85c Bakery Cafe
12.2016 - 06.2019

Bowling Team

Round One Entertainment
07.2015 - 12.2016

Associate of Arts - Photography

De Anza College

High School Diploma -

Andrew P. Hill High School

Similar Profiles

CREATE PROFILE
Steve Luong