Steve Lyall
Arborist Climber
Saugerties,NY
Summary
Results-oriented Owner/Operator with expertise in project management and contract negotiation. Skilled in negotiating profitable contracts and managing diverse projects, driving business growth and client loyalty. Committed to enhancing team productivity and achieving operational success.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Owner/Operator
Lyall Tree Care
Saugerties, NY
05.2013 - Current
- Managed daily operations for tree care services, including staff supervision and client interactions.
- Coordinated project timelines and resources for tree removal and pruning services.
- Conducted site assessments to determine effective tree care solutions for clients.
- Negotiated contracts with clients for services rendered, enhancing revenue streams.
- Identified operational risks and implemented proactive measures to minimize liabilities and enhance safety.
- Implemented cost-saving initiatives across departments while upholding quality standards.
- Developed maintenance schedules for tools and equipment to ensure consistent availability.
- Built strategic partnerships with businesses to expand market reach.
Arborist/Climber
Davey Tree
New Rochelle, NY
04.2012 - 07.2013
- Performed tree assessments to identify health and safety requirements.
Technical Support Analyst
Laerdal Medical
Wappingers Falls, NY
05.1998 - 06.2001
- Utilized ticketing systems to track and prioritize customer support requests.
- Cleared substantial backlog of support tickets post-major system malfunction, restoring service levels.
- Provided timely updates on issue resolution progress through email or phone calls.
- Led training sessions for new users on features and troubleshooting techniques to improve user competency.
- Developed and maintained technical documentation for support processes and solutions.
- Collaborated with cross-functional teams to improve user experience and product functionality.
- Assisted clients in integrating medical devices into existing systems.
- Analyzed customer feedback to identify trends and enhance service delivery standards.
Systems Analyst Consultant
IBM
Poughkeepsie, NY
04.1996 - 05.1998
- Specialized in computer system design for defibrillator and HeartCode management systems.
- Analyzed user requirements to develop tailored system specifications and custom solutions.
- Evaluated software tools, recommending tailored solutions that aligned with client needs.
- Collaborated with cross-functional teams, troubleshooting and resolving technical issues to enhance system reliability.
- Configured network devices, including firewalls and routers, to ensure secure access control.
- Monitored IBM Global Finance internal servers running MVS for optimal performance.
- Created comprehensive documentation for processes, systems, and user guides.
- Supported IBM's global Token Ring network utilizing AIX/Linux environments.
Catering Steward
Kelvin International
Aberdeen, Scotland
10.1986 - 04.1991
- Assisted during peak hours with food preparation and service for timely delivery.
- Maintained cleanliness and organization in kitchen and dining areas to support smooth operations.
- Coordinated with team members to manage inventory supplies, ensuring availability for meal service.
- Monitored equipment operations, reporting issues quickly to ensure continuous functionality.
- Operated dishwashers for effective cleaning of kitchenware and utensils.
- Participated in deep cleaning initiatives to maintain high hygiene standards.
- Delivered utensils and cookware to enable kitchen staff in meal preparation.
- Conducted waste disposal activities to minimize environmental impact and maintain sanitation standards. following health regulations and environmental guidelines.
Apprentice Mechanic
Ruthven Motors
Inverness
04.1982 - 08.1986
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
Education
Some College (No Degree) - Invasive
Davey Institute
Queens, NY01-2012
North Sea survival and Safety -
Robert Gordon Institute
Aberdeen, Scotland01.1986
High School Diploma -
Culloden Academy
Inverness, Scotland01.1983
High School Diploma -
Fortrose Academy
Fortrose, ScotlandSome College (No Degree) - Liberal Arts
Columbia Green CGCC
Hudson, NYAssociate in Arts(A.A.) - Business Administration
Strayer University
onlineSkills
- Experienced Climber Arborist
- Project management and site assessment
- Contract negotiation and sales negotiation
- Equipment maintenance
- Customer relationship management
- Risk management and problem solving
- Strategic partnerships
- Effective communication
- Attention to detail
- Conflict resolution
- Time management and decision making
- Budget development
- Hiring and DOT compliance
Certification
NYS Drivers license
Extracurricular Activities
Guitar study, PCGamer, hanging with my cat
References
References available upon request
Accomplishments
Lifetime achievement award from Laerdal Medical
Timeline
Owner/Operator
Lyall Tree Care
05.2013 - Current
Arborist/Climber
Davey Tree
04.2012 - 07.2013
Technical Support Analyst
Laerdal Medical
05.1998 - 06.2001
Systems Analyst Consultant
IBM
04.1996 - 05.1998
Catering Steward
Kelvin International
10.1986 - 04.1991
Apprentice Mechanic
Ruthven Motors
04.1982 - 08.1986
Some College (No Degree) - Invasive
Davey Institute
North Sea survival and Safety -
Robert Gordon Institute
High School Diploma -
Culloden Academy
High School Diploma -
Fortrose Academy
Some College (No Degree) - Liberal Arts
Columbia Green CGCC
Associate in Arts(A.A.) - Business Administration
Strayer University