Steve MacGregor

With over 30 years of experience... across diverse industry sectors and customers of all sizes. He has a proven track record as a Contact Center Engineer, as an advisor and integrator of world-class contact center working with contact center technology and operations planning. Steve has a very strong background with the deployment, configuration and integration of the CS1K PBX/CallPilot , Symposium, Avaya Workforce Engagement, RSA/Thales Encryption and SAML integration within the Contact Center and Call Recording environment.

Steve is committed to developing inclusive relationships with all stakeholders at all levels and providing service value. Steve has been involved in initiatives across diverse industry sectors, including Financial Services, Banking, Transportation, Services, Health Care, Government and Utility. He has worked in environments that cover the spectrum from operations from new start-up and small single-site centers to large multi-site centers using highly advanced technology. Has developed a Quality Assurance Practice Testing Team for Avaya Enterprise cloud as Team lead.

Insightful Senior Consultant known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and risk management. Excel in problem-solving, leadership, and communication, ensuring successful project outcomes. Bring valuable perspective to team dynamics and client relations, fostering collaboration and driving progress.

• Nortel Networks–Certified Support Specialist (NCSS) PBX, CCMS, CCMA, CCT, CCMM, Application Developer
• CS 1000S Installation, Maintenance & Configuration
• Structured Wire Systems, Interconnecting CISCO
• Avaya Certified Implementation Support (ACIS) - WFO

• Every performance evaluation for past 25 years has been Top Performer