Steve Malo
Irvine,CA
Summary
Enthusiastic and dependable professional with a solid foundation in customer service, safety compliance, and basic maintenance. As a Professional Tractor Trailer Driver, I gained experience in inspections, maintenance, and safety protocols. Over the years, my hands-on projects have introduced me to plumbing and fundamental electrical work, sparking a strong interest in further developing these skills. Eager to leverage my quick learning ability and effective communication in the Service Technician role, I am committed to contributing positively to your Apartments Division.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Tractor Trailer Driver
Federal Express
Ontario, CA
06.2024 - Current
- Conducted pre-trip inspections on tractor trailers and promptly notified supervisor of any maintenance issues or defects.
- Secured loads in accordance with DOT regulations and company policies.
- Conducted frequent inspections of vehicle systems including brakes, lights, tires and fluid levels to identify and promptly address any defects.
- Established customer relationships through effective use of interpersonal, active listening and inquiry response skills.
- Responded promptly to dispatch instructions for pick-up times, delivery locations, routes, and special instructions.
- Inspected freight for damage before leaving the delivery site; documented discrepancies as required by company policy.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Lead Material Handler
Federal Express
Ontario, CA
12.2020 - 06.2022
- Maintained accurate inventory records utilizing computerized tracking systems.
- Performed quality inspections on materials prior to distribution within designated departments or personnel.
- Provided training on material handling equipment and safety protocols to fellow staff members.
Food and Beverage Supervisor
Doubletree By Hilton
Ontario, California
10.2016 - 01.2020
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Developed and executed strategies to optimize team performance, streamline operations, and drive superior outcomes.
Department Supervisor
Home Depot
01.2008 - 01.2016
- Trained and developed skills across diverse departments at multiple locations.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Facilitated communication among management, staff, and customers.
- Ensured safety regulations were consistently followed throughout the department.
- Delivered guidance and encouragement to colleagues to optimize their performance.
Education
Warren High School
Downey, CASkills
- Customer Success
- Effective Communication
- Plumbing: Disposals, Toilet Repair & Toilet Installation
- Fundamental Electrical Skills
- Safety Protocols & Oversight
- Reliable Attendance
- Traffic Safety Compliance
- Enthusiastic Approach
- Effective Team Contributor
- Efficient Learner
Accomplishments
- Awarded the Operation Iraqi Freedom (OIF) Medal for distinguished service with the United States Navy in 2004.
Certification
- Class A Driver License with endorsements
Languages
Spanish
Native/ Bilingual
Timeline
Professional Tractor Trailer Driver
Federal Express
06.2024 - Current
Lead Material Handler
Federal Express
12.2020 - 06.2022
Food and Beverage Supervisor
Doubletree By Hilton
10.2016 - 01.2020
Department Supervisor
Home Depot
01.2008 - 01.2016
Warren High School