Steve Maroon
Wheat Ridge,CO
Summary
- Successful Senior Registered Client Services Representative with over 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
34
34
years of professional experience
Work History
Client Service Associate
Morgan Stanley
Boulder, CO
06.2023 - 03.2025
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
- Managed client inquiries, ensuring timely and effective resolutions to enhance satisfaction.
Senior Registered Representative
Charles Schwab & Co., Inc.
NY
01.2006 - 01.2022
- Acted as a liaison to the team in the area of trading and client relations. I had managed approximately 10 CSRs on my team when my manager or team leaders were unavailable.
- Participated in ongoing professional development opportunities to maintain licensure and continually improve financial expertise.
- Improved client satisfaction by providing exceptional customer service and addressing individual financial needs.
- Managed high-pressure situations calmly and effectively, maintaining professionalism while resolving conflicts when they arose between parties involved in transactions or disputes.
- Shared details regarding financial products and services with clients.
Branch Manager
Charles Schwab & Co., Inc.
New York City- Penn Station Office
01.1997 - 01.2008
- Investment consultant in the responsibilities of sales and asset retention in addition to branch compliance/audit reporting and branch management duties in the absence of the manager.
- Served as temporary branch manager for other Schwab branch offices in Manhattan when a manager called in sick.
Senior Registered Representative
Charles Schwab & Co., Inc.
New York, NY
01.2002 - 01.2006
- Oversaw all branch compliance & audit reporting. The year before my hire, the branch had failed its audit. The year after I took over audit & compliance, we received the highest audit score in the region.
Senior Registered Representative
Charles Schwab & Co., Inc.
Denver, CO
03.1993 - 01.1995
- Supervised 4-5 Equity Traders and 2 full-time non-registered, temporary agency individuals employed to give stock quotes and news reports.
Senior Registered Representative
Charles Schwab & Co., Inc.
Denver, CO
01.1991 - 01.1993
- At this time all Schwab brokerage services (trading, cust services, new account openings, stocks & bond questions, etc) all took place on a 1-800 toll free phone line.
Education
Bachelor of Arts - Economics
St. Olaf College
Northfield, MNSkills
- Licenses 7, 9/10, 63 & SIE
- Some work experience with Excel, Word, PowerPoint, Salesforce
- Issue resolution
- Empathy and patience
- Interpersonal and written communication
Professional Organizations
Schwab Chairman's Club, 1993
Timeline
Client Service Associate
Morgan Stanley
06.2023 - 03.2025
Senior Registered Representative
Charles Schwab & Co., Inc.
01.2006 - 01.2022
Senior Registered Representative
Charles Schwab & Co., Inc.
01.2002 - 01.2006
Branch Manager
Charles Schwab & Co., Inc.
01.1997 - 01.2008
Senior Registered Representative
Charles Schwab & Co., Inc.
03.1993 - 01.1995
Senior Registered Representative
Charles Schwab & Co., Inc.
01.1991 - 01.1993
Bachelor of Arts - Economics
St. Olaf College