Steve Marriott
Myrtle Beach,South Carolina
Summary
Accomplished Regional Fixed Operations Director with a proven track record at Team Automotive Group, enhancing operational efficiency and employee performance. Expert in cultivating productive relationships and implementing performance targets, leading to significant improvements in customer satisfaction and profitability. Skilled in team leadership and problem-solving, consistently achieving goals with innovative strategies.
Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses, and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 25+ years of related experience.
Overview
16
16
years of professional experience
Work History
Regional Fixed Operations Director
Team Automotive Group GM,GMC,Chevy, and Stellantis
01.2023 - Current
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Monitored financial performance through daily reports.
- Negotiated and finalized profitable contracts.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Negotiated vendors contracts and delivery schedules.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Cultivated strong internal, customer, and manufacturer relationships.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
Fixed Ops Manager
Addy's Dodge, Ram, Fiat
10.2008 - 02.2023
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Reduced equipment downtime by establishing preventive maintenance programs, improving overall system reliability.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Spearheaded change management initiatives that facilitated seamless integration during mergers or acquisitions.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
- Developed accurate budgets, forecasts, and financial reports to guide informed decision-making at all levels of the organization.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Accounting
Rowan University
Glassboro, NJ05-1998
Skills
- Preparing budgets
- Maintaining compliance
- Operational efficiency
- Customer relations
- Quality assurance standards
- Staff development
- Workforce planning
- Pricing policies
- Cultivating productive relationships
- Employee retention strategies
- Manufacturer warranty policies
- Implementing performance targets
- Improving operations
- Setting goals
- Scheduling and coordination
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Customer service management
- Organizational skills
- Team leadership
Timeline
Regional Fixed Operations Director
Team Automotive Group GM,GMC,Chevy, and Stellantis
01.2023 - Current
Fixed Ops Manager
Addy's Dodge, Ram, Fiat
10.2008 - 02.2023
Associate of Science - Accounting
Rowan University
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