Summary
Overview
Work History
Education
Skills
Timeline
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STEVE MARRS

Oklahoma City,OK

Summary

I look forward to embarking on the next step of my journey and know that my skills and experience will be an asset to your organization, colleagues and customers.

Overview

20
20
years of professional experience

Work History

Paycom Specialist, Level IV

Paycom
05.2023 - 01.2024
  • Managed payroll accounts for over 90 clients, accounting for $3.5 million in revenue
  • Provided technical support and training for clients on multiple programs, including payroll, scheduling, time and attendance, human resources, and benefits administration
  • Supported clients using multiple platforms, including email, phone, Zoom, and Microsoft Teams
  • Demonstrated strong interpersonal communication and collaboration skills when interacting with clients and colleagues.

Call Center Representative

AT&T
01.2013 - 05.2023
  • Served in multiple positions (Sales, Customer Service, Assistant Manager/MI60, Smart Chat, and Advanced Tech Support) all with focus on assisting internal and external customers
  • Partnered with customers to find solutions for their billing, sales, and technical support needs
  • Practiced expert level de-escalation habits to earn customers’ trust and collaboration
  • Consistently met sales goals and performance goals for customer satisfaction
  • Selected as 2020 Summit Winner and received multiple Employee of the Month awards
  • Regularly helped colleagues reach performance goals by sharing job knowledge and troubleshooting skills.

Associate Director of Financial Development

YMCA OF GREATER OKLAHOMA CITY
07.2010 - 01.2012
  • Utilized data analytics to strategize consistent fundraising efforts and trends, such as contributor pledge rates, contribution averages, upgrade rates, and first-time participation
  • Created and presented campaign training materials to volunteers and staff, such as objection scripts, ask ladders, and form solicitation letters
  • Cultivated donor relationships by phone and during in-person meetings and events
  • Visited branches to solicit questions and feedback from staff and volunteers in efforts to create a collaborative and supportive environment
  • Organized a statewide initiative to promote campaign engagement among staff and volunteers
  • Hosted annual golf tournament by collecting and tracking donations, soliciting sponsorships, managing golf course reservations for individuals and teams, organizing guest amenities, and presenting awards
  • Supported company donation and participation goals by increasing donations in 2011 by 9% (resulting in over $1 million raised) and team participations at annual golf tournament by 57%.

MASTERS Division Center Manager

RUFFALOCODY, THE UNIVERSITY OF OKLAHOMA
10.2006 - 06.2010
  • Recruited, interviewed, onboarded and supervised approximately 70 college students for the 30-station call center responsible for soliciting donations to ongoing campaign efforts
  • Assessed and tracked team performance and provided continuous feedback and development
  • Collaborated with other supervisors to increase call center performance
  • Facilitated training sessions and developed specialized training material
  • Trained and coached supervisors responsible for assisting with call center operations
  • Supported company goals by raising an average of $1.7 million per year for the University of Oklahoma.

NPS Supervisor

RUFFALOCODY
09.2003 - 10.2006
  • Managed a 20-employee call center responsible for soliciting donations to ongoing campaigns efforts, such as University of Pennsylvania
  • Assessed and tracked team performance and provided continuous feedback and development on topics such as effective communication and overcoming objections
  • Supported other supervisors by providing beneficial reports and metrics in efforts to identify trends and improve performance
  • Improved employee retention rates through strong working relationships and trust building.

Education

Bachelor of Arts in English -

University of Iowa
Iowa City, IA
05.2003

Skills

Communication:

Ability to quickly build trust with management, colleagues, and customers through use of strong interpersonal communication skills

Proficient written communication skills

Confident presentation skills

Technical:

Advanced knowledge and experience using Microsoft Suite products, such as Word, Excel, PowerPoint, Outlook, and Teams

Organized and self-driven to accomplish projects and tasks within established deadlines

Timeline

Paycom Specialist, Level IV

Paycom
05.2023 - 01.2024

Call Center Representative

AT&T
01.2013 - 05.2023

Associate Director of Financial Development

YMCA OF GREATER OKLAHOMA CITY
07.2010 - 01.2012

MASTERS Division Center Manager

RUFFALOCODY, THE UNIVERSITY OF OKLAHOMA
10.2006 - 06.2010

NPS Supervisor

RUFFALOCODY
09.2003 - 10.2006

Bachelor of Arts in English -

University of Iowa

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