STEVE MASENGO
Ottawa,Canada
Summary
Diligent Porter assists with car care, car movement, lot organization and receipt of cars from delivery. Offers outstanding customer service and customer needs assessment in fast-paced environment while meeting quality standards for services and customer satisfaction. Displays persistence, competitiveness and possesses strong interpersonal and communication skills in person and over phone.
Overview
8
8
years of professional experience
Work History
Personal support worker
Psww
Ottawa, Ontario
05.2022 - 07.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintain a clean and safe resident environment.
Recognize abnormal changes in body functioning and the - importance of reporting such changes to a supervisor.
Perform palliative and post-mortem care. - Perform routine care rounds on each assigned resident, at minimum, every two hours (or more frequently as indicated).
Assist residents with mobility. - Assist residents with activities of daily living such as bathing, dressing, grooming, and toileting.
- Help residents maintain comfortable positions in bed or in chairs to promote comfort.
- Assist with light housekeeping tasks.
Ability to respond quickly to medical emergencies and remain calm under pressure.
Call center services
TELECOM BURUNDI
01.2016 - 01.2017
- Respond quickly and professionally to calls and transfer them immediately to the people concerned
- Manage a multi-line telephone system
- Keeps the line waiting time to a minimum and return to the call often to tell the caller that they are doing it and see if they still want to wait
- Filter director calls as directed
- Take messages, making sure you indicate as much detail as possible (time of call, name, phone number, reason for the call, etc…), repeat numbers to make sure they are correct and forward messages to affected people as soon as possible
- See the proper operation of telephone lines and call the service center to solve any problem
- Manage the phone list internally, keep it up to-date and pass it on employees
- Classify, make photocopies and word processing as needed
- Enter date and update certain computerized documents
- Enter date into the client database and prepare weekly reports on potential clients according to the needs of managers
- Know the details of the dealership (address, email, website….) and the contact information of the employees
- Provide receipts to customers for down payments or when delivering vehicles
- Obtain signatures when using automobile keys or license plates
- Open the mail and forward it
- Perform other administrative duties according to the needs of the concession
Education
Certificate - Person Support
PSW
Montreal, MO03-2022
A2 DIPLOMA -
TECHNICAL HIGH SCHOOL OF KAMENGE
BUJUMBURASkills
- Customer services and information
- Customer services
- Legal advisory services
- Hair extension services
- Customer requests
- Handyman services
- Customer service
Volunteer Experience
Fundraising, Red Cross of BURUNDI, 01/01/11
Studies
A2 Diploma, Technical High School of Kamenge, Bujumbura
Experiencesandtechnicalskills
Regulation of electronic purchasing management, Accounting and administrative management, Technical knowledge of products or services sold, Basic knowledge of marketing, Knowledge of dedicated customer relationship software, Ability to comply with production objectives, Diagnose and repair problems in electrical systems, Install meters and control panels at substations, Adjust, repair and replace components of electromechanical systems, Inspect diesel and gasoline engines and pose diagnostics vehicle failures, Assembly of broken parts by machine welds
Timeline
Personal support worker
Psww
05.2022 - 07.2023
Call center services
TELECOM BURUNDI
01.2016 - 01.2017
Certificate - Person Support
PSW
A2 DIPLOMA -
TECHNICAL HIGH SCHOOL OF KAMENGE
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD