Steve Mathews

Monitors and controls the flow of gas from major purchase points and storage fields to stay within allocation guidelines. Controls the daily and seasonal balancing of these sources.
• Operates the Supervisory Control and Data Acquisition (SCADA) systems to review data from and make changes to a metering station's gas flow and pressures.
• Daily interface and interaction with compression techs and key customer accounts to maintain performance at a superior level of service to maintain discharge pressure to meet contracted NOM volumes.
• Daily interactions with major Midstream MLPs as assigned: Entergy Transfer, Enterprise Products & TARGA
• Understands operational functions of an origination/injection station, tank farm, booster station and delivery station.
• Understands operational functions of ARIEL Compressors and CAT Engines
• Understands Compression Operations
o Ariel Trained
o Locate all the components of compressor operating components
o Understands sizing based on customer operating conditions
• Monitors and operates suction control to make gas available while monitoring recycle volume and then troubleshooting when discharge pressure restricts volume movement.
• Use software to create compressor set points based on operating conditions and reporting daily any adjustments needed to operate in the most efficient manner.
• Monitors and operates compressor stations to control the flow of gas in and out of the Company's storage fields.
• Responds to SCADA alarms as indicate, monitoring of terminal displays and correcting the situation by remote control or by directing compressor technicians.
• Perform duties in compliance with Homeland Security and the highest safety standards.

• Enhanced safety measures by closely monitoring gas pipelines and systems for any abnormalities.
• Directed field personnel during pipeline repairs for production, storage and distribution facilities.
• Supported new employee training, sharing industry knowledge and best practices for successful gas control operations.
• Provided valuable input during audit preparations, helping the company maintain a strong regulatory compliance record in the natural gas industry.
• Implemented daily operating plans to support reliable operation of gas systems.
• Ensured compliance with federal regulations through diligent monitoring of pipeline pressures and maintaining up-to-date documentation.
• Reduced risk of incidents by promptly responding to alarms and initiating corrective actions.
• Analyzed gas control data and implemented corresponding gas volumes and pressure adjustments.
• Responded within 30 minutes to gas control offices to answer emergency calls.
• Maintained accurate records of daily operations, contributing to efficient report generation for management review.
• Ensured accurate gas flow forecasting by closely monitoring weather conditions and collaborating with other departments to make necessary adjustments.
• Submitted Operator Log Messages, Alarm Reports and End of Shift Report's on daily basis, identifying concerns and discussing problems with management.

• Direct customer interface with key Midstream MLPs,
• Active role in the Midstream Crude Marketing team; analytics, sales and direct customer interface at corporate & industry events.
• Oversaw injection station, tank farm, booster station and delivery station to maintain customer satisfaction and scheduling commitments based on contract commitments.
• Understands operational functions of an origination/injection station, tank farm, booster station and delivery station to maintain customer standards and contract commitments
• Daily use of CRM Software logging customer needs and upcoming projects
• Understands the scheduling process, scheduler’s role, and pipeline schedules
o Understands batch codes, production plans, customer demands and midstream gathering and transportation lines.
o Explains all the components of the pipeline schedule
o Explains Batch Volumes, Line Rates, and scheduled time of delivery.
• Understand types of products transported on Colonial Pipeline, their codes, and QA Parameters.
o Contract preparation as part of the Midstream Crude Marketing team
o Discuss product gravities, trending, marketing analytics and cut types with commercial sales team
o Plan of alignment for operational needs based on customer requirements.

• Direct customer interface with key Midstream MLPs,
• Active role in the Midstream Crude Marketing team; analytics, sales and direct customer interface at corporate & industry events. Oversaw injection station, tank farm, booster station and delivery station to maintain customer satisfaction and scheduling commitments based on contract commitments.

• Understands operational functions of an origination/injection station, tank farm, booster station and delivery station to maintain customer standards and contract commitments

• Daily use of CRM Software logging customer needs and upcoming projects

• Understands the scheduling process, scheduler’s role, and pipeline schedules o Understands batch codes, production plans, customer demands and midstream gathering and transportation lines. o Explains all the components of the pipeline schedule o Explains Batch Volumes, Line Rates, and scheduled time of delivery.

• Understand types of products transported on Colonial Pipeline, their codes, and QA Parameters. o Contract preparation as part of the Midstream Crude Marketing team o Discuss product gravities, trending, marketing analytics and cut types with commercial sales team o Plan of alignment for operational needs based on customer requirements.
Skills: Technical Sales · Customer Satisfaction · Customer Service · Customer Service Management · Oilfield · Energy · Strategy · Customer Retention · Business Development · Technical Support · Failure Analysis · Negotiation · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting · Microsoft ExcelSkills: Technical Sales · Customer Satisfaction · Customer Service · Customer Service Management · Oilfield · Energy · Strategy · Customer Retention · Business Development · Technical Support · Failure Analysis · Negotiation · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting · Microsoft Excel

Responsible for the installation supervisons and customer care of U-Verse integrated digital TV, highspeed internet and voice services
• Educate customers on service features, functionality and technical support.
• 45+ installations, tests, and repairs per week for customer care of U-verse digital TV, Internet and voice services.
• Provide exemplary AT&T service experience with a 9/10 average customer rating
• Executed 40% package up sell rate through prefer to refer selling strategies.
• Rated over 100% in efficiency and below 4% on customer rework.
• Maintain a professional manner while working to understand and meet customer’s needs and resolving high level issues.
• Recognized for long hours, commitment to customers and attention to detail as well as with customers to assure they were satisfied.
• Maintained positive contact with prior customers for any issues with internet or TV service, as well as selling new services.
• Point of contact for other AT&T technicians with difficult on job issues.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
• Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
• Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
• Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
• Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
• Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Maintained up-to-date knowledge of products and services offered to customers.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Skills: Technical Sales · Customer Satisfaction · Customer Service · Customer Service Management · Strategy · Automation · Supervisory Skills · Customer Retention · Business Development · Technical Support · Failure Analysis · Negotiation · Business Reporting · Troubleshooting · Microsoft Excel

• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly and efficiently.
• Assisted with training and development of team members to help them better understand our procedures for rig-up rig-down, operate separators, sand knockouts, plug catchers, manifolds, and Gas buster's.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions while we are holding and monitoring back pressure on the well.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Communicated regularly to reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Collaborated with Frac , Wireline, and Coil Tubing crews to develop and implement strategies for continuous service improvement.
• Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to my Operations Manager and to the company consultant on duty.
• Monitored front areas so that questions could be promptly addressed.
• Completed bi-weekly payroll for 10 employees.
• Kept high average of performance evaluations.
• Trained team members on new services and products to support promotional efforts.
• Skills: Technical Sales · Customer Satisfaction · Oil · Customer Service · Customer Service Management · Oilfield · Energy · Strategy · Supervisory Skills · Field Operations · Business Development · Failure Analysis · Negotiation · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting · Microsoft Excel

• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly and efficiently.
• Assisted with training and development of team members to help them better understand our procedures for rig-up rig-down, operate separators, sand knockouts, plug catchers, manifolds, and Gas buster's.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions while we are holding and monitoring back pressure on the well.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Communicated regularly to reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Collaborated with Frac , Wireline, and Coil Tubing crews to develop and implement strategies for continuous service improvement.
• Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to my Operations Manager and to the company consultant on duty.
• Monitored front areas so that questions could be promptly addressed.
• Completed bi-weekly payroll for 10 employees.
• Kept high average of performance evaluations.
• Trained team members on new services and products to support promotional efforts.
• Skills: Technical Sales · Customer Satisfaction · Oil · Customer Service · Customer Service Management · Oilfield · Energy · Strategy · Supervisory Skills · Field Operations · Business Development · Failure Analysis · Negotiation · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting · Microsoft Excel

Involved with pump-down plug and perforating operations on horizontal shale completions as well as vertical cased-hole work such as CBL, production logging and temperature surveys.

Skills: Technical Sales · Customer Service · Oilfield · Energy · Strategy · Supervisory Skills · Business Development · Technical Support · Failure Analysis · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting

WELLSITE SUPERVISION
Successfully executed a wide variety of multi-stage fracture treatments for oil and gas wells. Experienced in working with Slickwater/Hybrid and Cross-linked Gel systems as well as CO2 & N2 foam systems. Familiar with best practices with respect to rig up and job execution. Familiar with all frac equipment. Responsible for JSA instruction and safety assessment of job duties.

MANAGERIAL EXPERIENCE
Supervised a 30 man frac crew and monitored employees for training and recommended for promotion. Responsible for job setup and coordination of subcontractor services to maximize efficiency during the multi-stage fracture treatments. Experienced in location planning for the layout of the many services required with multi-well and multi-stage stimulations. Evaluated crew performance with respect to safety and profitability.

EDUCATION
Stimulation I & Stimulation II, Halliburton
CPR & First Aid, Fit Test & Respiratory Protection
H2S Safety, Hazardous Chemical Training

WELLSITE SUPERVISION
Successfully executed a wide variety of multi-stage fracture treatments for oil and gas wells. Experienced in working with Slickwater/Hybrid and Cross-linked Gel systems as well as CO2 & N2 foam systems. Familiar with best practices with respect to rig up and job execution. Familiar with all frac equipment. Responsible for JSA instruction and safety assessment of job duties.

MANAGERIAL EXPERIENCE
Supervised a 30 man frac crew and monitored employees for training and recommended for promotion. Responsible for job setup and coordination of subcontractor services to maximize efficiency during the multi-stage fracture treatments. Experienced in location planning for the layout of the many services required with multi-well and multi-stage stimulations. Evaluated crew performance with respect to safety and profitability.

EDUCATION
Stimulation I & Stimulation II, Halliburton
CPR & First Aid, Fit Test & Respiratory Protection
H2S Safety, Hazardous Chemical Training

• Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
• Assisted in training new employees, sharing knowledge of best practices and company procedures.
• Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
• Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
• Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
• Improved team productivity by effectively communicating with coworkers, Driller, Tool Pusher, and Company man.
• Maintained open lines of communication with coworkers, Driller, Tool Pusher, and Company man enabling smooth collaboration and timely completion of rig-ups rig-downs, tripping pipe, making drilling mud, and during casing and cement procedures.
• Loaded and unloaded materials onto and off of trucks for the drilling rig.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Operated equipment while observing standard safety procedures.
• Maintained clean, orderly work environment free of hazards.
• Verified documentation for safety meetings and JSA procedures.
• Maintained equipment and made sure they had all the required fluids and PM for them to work properly and efficiently.
• Skills: Oil · Customer Service · Oilfield · Energy · Business Reporting · Oil and Gas · Oil and Gas Industry · Troubleshooting