STEVE MCALISTER
Murfreesboro,TN
Summary
Results-driven continuous improvement professional with proven ability to optimize processes and enhance productivity. Experienced in leading cross-functional teams to achieve operational excellence. Known for high standards, collaborative approach, and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Continuous Improvement Manager
J&D Specialized Equipment Hauling
Lebanon, TN
01.2025 - Current
- Led continuous improvement initiatives to optimize operational efficiency, safety, and service delivery in heavy equipment transportation.
- Developed and implemented process improvements to reduce costs, minimize downtime, and enhance customer satisfaction.
- Collaborated with cross-functional teams to analyze workflows, identify bottlenecks, and establish standardized operating procedures.
- Introduced performance metrics (KPIs) to monitor operational improvements and ensure alignment with company objectives.
- Driven employee engagement through coaching, training, and fostering a culture of accountability and innovation.
- Partnered with leadership to evaluate and adopt new technologies and tools to improve safety, logistics, and fleet performance.
Technical Support Manager
Cigna Corporation
Nashville, TN
01.2019 - 12.2024
- Directed a team of technical specialists by setting SMART goals, balancing workloads, and overseeing configuration, maintenance, and upgrades of critical infrastructure.
- Served as senior escalation point of contact for high-priority incidents, ensuring resolution within SLAs and maintaining accountability across teams.
- Collaborated with vendors and internal stakeholders to communicate root causes and implement permanent solutions.
- Led adoption of process automation initiatives, improving response times and reducing manual workload.
- Provided stability and clear direction during organizational transitions, guiding teams with urgency and focus.
Application Development Specialist
Cigna HealthSpring
01.2015 - 12.2019
- Supported in-house and third-party applications throughout the full development and support lifecycle, ensuring operational continuity.
- Automated internal and external FTP/SFTP data exchange requests using ActiveBatch, improving accuracy and process efficiency.
- Collaborated with external vendors to establish secure data transfer processes, enhancing data security and compliance.
- Delivered production support and implemented enhancements for enterprise applications supporting management and back-office operations.
Computer Operator
Cigna HealthSpring
Nashville, TN
01.2012 - 12.2015
- Operated and monitored UNIX-based systems to ensure reliable execution of mission-critical processes and minimized downtime through timely anomaly identification and escalation.
- Managed FTP transactions for major corporations and financial institutions, ensuring secure and efficient data transfers.
- Provided IT Help Desk support by resolving user issues via phone and system access, enhancing end-user satisfaction.
- Diagnosed and repaired hardware and software issues for consumer devices across Windows and Mac platforms, improving device functionality.
- Delivered sales support through product upgrades, installations, and in-store technical services, facilitating customer technology adoption.
- Provided remote technical support for U.S. Army Knowledge Online website and related IT systems, resolving issues with Common Access Cards (CAC), Windows OS, Outlook, and network connectivity.
- Assisted users with printer connectivity and software troubleshooting, ensuring seamless IT operations.
Education
Bachelor of Science - Management Information Systems
University of Tennessee At Martin
Martin, Tennessee12.2010
Skills
- Business Continuity
- Secure File Transfer Protocol
- Application Development
- Scripting
- FTP
- Data Analysis
- Team Management
- Operations management
- Process Automation
- Continuous Improvement
- Quality management systems
- Workflow optimization
Timeline
Continuous Improvement Manager
J&D Specialized Equipment Hauling
01.2025 - Current
Technical Support Manager
Cigna Corporation
01.2019 - 12.2024
Application Development Specialist
Cigna HealthSpring
01.2015 - 12.2019
Computer Operator
Cigna HealthSpring
01.2012 - 12.2015
Bachelor of Science - Management Information Systems
University of Tennessee At Martin
Accomplishments
- IT professional with 10+ years of progressive experience supporting Fortune 500 companies in healthcare, technology, and retail. Recognized for building strong client and vendor relationships, optimizing infrastructures for reliability and security, and leading high-performing teams through change and growth. Adept at automating processes, improving efficiency, and ensuring business continuity.
- Class A Commercial Driver’s License – HazMat and Tanker Endorsement