Steven Mellinger
Summary
Results-driven and highly skilled professional with a proven ability to optimize operational efficiency and lead teams to success. Known for creating a collaborative environment that fosters teamwork and consistently delivers outstanding results. Possesses strong problem-solving and communication skills, enabling effective navigation through dynamic business challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Troegs Brewing Company
04.2022 - 06.2024
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
- Assisted in the recruitment and interviewing process for new team members, selecting candidates who would contribute positively to the store''s overall objectives.
- Cultivated positive relationships between team members by promoting open communication channels during weekly meetings.
- Monitored employee performance closely, providing constructive feedback regularly to support professional growth opportunities.
- Utilized point-of-sale systems adeptly during high-volume periods, enabling expedited transactions without sacrificing accuracy or efficiency.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
Assistant General Manager
The Mill in Hershey
01.2016 - 10.2021
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Motivated and led team members to work together to achieve targets
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Identified customer needs and delivered relevant product solutions and promotions
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Enhanced team engagement and performance with daily updates and informational meetings
Front of House Service Manager
The Mill in Hershey
09.2014 - 12.2015
- Handled complaints, settled disputes and resolved customer conflicts
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs
- Assigned work tasks and activities, prepared schedules and managed staffing
- Interviewed, hired and trained new employees
- Improved customer service by setting expectations and coaching employees on proper service etiquette
- Handled guest complaints quickly using proper communication and problem solving, maintaining positive dining experience for everyone
- Controlled and maintained labor costs through careful scheduling
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration
- Monitored all FOH staff certifications to ensure compliance with industry standards
- Partnered with General Manager to identify new ways to improve restaurant service
Route Driver
Certified Carpet
05.2008 - 03.2011
- Followed delivery schedule to ensure quality and cleanliness of corporate and business carpet needs
- Assist clients to solve problems while on site
- Utilized company knowledge to provide sales quotes and assist with proper product recommendations
- Provided daily reports to management upon completion of each day
Education
High School Diploma -
Hershey High School
Hershey, PA06.2004
Skills
- Business Development
- Training and development skill
- Team leadership strength
- Business operations
- Training and development
- Supervision and training
- Customer retention
- Vendor relationships
- Staff development
- Compensation/benefits administration
- Communication skills
- Troubleshooting expertise
- Employee scheduling
- Staff management
- Inventory control
- Operations management
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Operations oversight
- Customer relationship management (CRM)
- Human resources
- Menu development
- Teamwork and collaboration
- Customer service
- Staff hiring
- Staff training/development
- Scheduling
- Employee motivation
- Payroll administration and timekeeping
Accomplishments
- Supervised team of 25+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of staff training and development initiative.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- RAMP certified
Timeline
Retail Supervisor
Troegs Brewing Company
04.2022 - 06.2024
Assistant General Manager
The Mill in Hershey
01.2016 - 10.2021
Front of House Service Manager
The Mill in Hershey
09.2014 - 12.2015
Route Driver
Certified Carpet
05.2008 - 03.2011
High School Diploma -
Hershey High School
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