Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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STEVE MILLER

Summary

2+ years of experience in B2B and software sales, currently excelling as a Sales Support Specialist and Inside Sales Representative at DITEK. Proven track record in account management, new business development, and delivering exceptional customer service. Strong proficiency in Salesforce CRM, SAP ERP systems

Overview

9
9
years of professional experience

Work History

Sales Support Specialist

Ditek
Largo, FL
04.2024 - Current
  • Manage order verification and processing using SAP, ensuring accuracy and completeness of customer purchase orders.
  • Utilize Salesforce for comprehensive account management, updating CRM with detailed customer interactions and opportunities.
  • Coordinate logistics and catering for sales team events, maintaining meticulous database records to support sales operations.
  • Handle RMA requests and prioritize returns, liaising effectively across departments for seamless operations.
  • Create Salesforce email templates and organize lead lists to support sales prospecting efforts, contributing to enhanced lead conversion rates.
  • Deliver exceptional customer service, enhancing satisfaction through proactive support and efficient administrative practices.

Inside Sales Representative

Ditek
Largo, FL
11.2023 - 04.2024
  • Proactively source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Address customer inquiries related to orders, shipments, and product availability with precision and efficiency.
  • Demonstrate product knowledge effectively to understand and address customer needs, identifying cross-selling and upselling opportunities.
  • Expand prospect database within assigned territories and collaborate closely with channel partners to nurture the sales pipeline.
  • Conduct compelling online product demonstrations to prospects, showcasing solutions and driving sales conversions.
  • Ensure customer satisfaction through diligent follow-up on field visits, samples, and orders, contributing to overall sales team objectives.

Customer Service Representative

Kodawari Studios
, FL
09.2022 - 11.2023
  • Lead sauna and ice bath sessions with up to 12 clients, focusing on mindfulness and breathing techniques

Technical Product Support Specialist

Entrust
, MN
04.2017 - 04.2021
  • Remotely assisted partners and employees to resolve technical issues in a SaaS environment.
  • Awarded for saving the department $1 million in warranty costs.

Technical Account Manager

Alarm.com
, MN
05.2015 - 04.2017
  • Triaged and documented customer issues and contributed to product enhancements
  • Engaged at the client's executive level to prioritize business objectives

Education

Bachelor of Science - Business Administration

Winona State University
Winona, MN
05.2010

Google IT Support Professional Certificate

Coursera
09.2023

Skills

  • Account Management
  • New Business Development and CRM
  • Order Processing and Verification
  • RMA Management

Additional Information

  • Love playing board games, and getting others to join in
  • Stay current with industry trends and advancements through ongoing training and education.
  • Seek out new challenges and opportunities to expand my knowledge and skills.

Timeline

Sales Support Specialist

Ditek
04.2024 - Current

Inside Sales Representative

Ditek
11.2023 - 04.2024

Customer Service Representative

Kodawari Studios
09.2022 - 11.2023

Technical Product Support Specialist

Entrust
04.2017 - 04.2021

Technical Account Manager

Alarm.com
05.2015 - 04.2017

Bachelor of Science - Business Administration

Winona State University

Google IT Support Professional Certificate

Coursera

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STEVE MILLER