Summary
Overview
Work History
Education
Skills
Timeline
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Steve Montgomery

Croton-on-Hudson,NY

Summary

  • Storyteller extraordinaire: Crafting engaging actionable insights from the voice of the consumer
  • Collaborative, communicative and highly personable group leader and colleague
  • Leadership with a vision to best serve stakeholders and promote team growth
  • Strong experience collaborating with PMs and Designers to define key strategic product research initiatives and execute with actionable insights
  • Deep experience with UXR mixed methods

Overview

18
18
years of professional experience

Work History

VP, Product & UX Insights

Peacock At NBCUniversal Media
12.2019 - Current
  • Lead team of UX researchers in partnership with Product Viewing and Commerce teams tp help meet specific executive-level KPIs
  • Determine foundational and evaluative research priorities to align with stakeholder roadmaps
  • Guide user-centric insights and feature/journey testing generating lifts in engagement/onboarding/monetization experiences and corresponding metrics
  • Execute generative, formative and summative research utilizing both qualitative and quantitative methodologies
  • Collaborate with Product Analytics to tell a holistic story
  • Deliver executive-level presentations and on strategic findings and implications

Director, Product & User Insights

HBO
03.2015 - 11.2019
  • Oversaw insights for HBO & HBO MAX supporting Product, Distribution & Consumer Marketing
  • Worked collaboratively with product managers and designers to align research strategy, objectives and analysis to UX outcomes and business decisions
  • Identify and track KPIs to help better understand acquisition and retention performance
  • Drove CX efficiencies through customer offer testing and message optimization
  • Managed large data sets—translated into actionable narrative through SPSS, Tableau & Excel software
  • Managed two direct reports and research budgets and planning

Consumer Insights Director

Time Inc.
08.2005 - 03.2015
  • Promoted from previous Senior Manager & Manager roles
  • Oversaw primary user and UX research for Sports Illustrated Brands
  • Articulated voice of the consumer on emerging products and platforms driving future company growth
  • Led digital audience profiling initiatives, UX tracking studies, crowd sourcing initiatives, tablet/mobile device best practices research, social media capabilities development

Education

MBA - Marketing

Thunderbird School of Global Management
Glendale, AZ

Bachelor of Arts - Political Science & Economics

University of Wisconsin
Madison, WI

Skills

  • Team leadership; executive-level strategic planning & presenting; storytelling; collaboration; communication
  • Diary studies, ethnographies ideations, usability testing, user interviews, prototype testing, persona development, journey mapping, affinity mapping, concept testing, eye tracking, card sorting/tree testing, UI design, wireframe testing; benchmarking, moderating
  • Survey development & quantitative research methods including segmentation, multivariate analysis, pricing research, tracking studies
  • Usertestingcom, Figma, Miro, MarketSight, Airtable, Qualtrics, SPSS, Tableau, MS Powerpoint, Excel, Word

Timeline

VP, Product & UX Insights

Peacock At NBCUniversal Media
12.2019 - Current

Director, Product & User Insights

HBO
03.2015 - 11.2019

Consumer Insights Director

Time Inc.
08.2005 - 03.2015

MBA - Marketing

Thunderbird School of Global Management

Bachelor of Arts - Political Science & Economics

University of Wisconsin

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Steve Montgomery