Steve Moulton

• Performs basic research on root cause of technical problems for

Comcast Business customers.

• Applies knowledge of platforms, including PC/Windows operations,

networking and communications to technical problems.

• Demonstrates knowledge of process and procedures around systems and

possesses critical thinking skills to work independently to solve
technical issues.

• Handles technical problems to provide the most effective resolution,

including escalation if necessary.

• Collaborates with and fosters relationships with internal and external

customers.

• Documents and communicates technical situations within the

troubleshooting tools both internally and externally.

• Helped build/install/maintained/TV News systems for NH1 News
• Ross router/switcher, SAT receiver systems/program/maintain, Ross Xpression/program/maintain, ENPS software, Teleprompter software & hardware, RTS system/install/program/maintain, LiveU remote systems, Integrated audio with GatesAir system, Managed Windows Active directory, Print & File servers, Managed Fortinet Firewalls & HP network switches at multiple locations, ELAN - ELAN interface/manage, Zultys VOIP phone system/manage, Burk remote control, On call for 17 Radio station transmitter sites, Radio stations Wide Orbit automation servers, Led a team of 2 full-time Engineers.

• Managed Studio cameras, 3/4" & 1" tape decks, and computer systems, Helped rebuild remote truck, drove and setup truck on locations, Some fill in Master Control Operator duties when needed

• Customer sales with all Apple products

• Managed network security and user accounts in Windows, Structured and maintained Exchange 2K/2K03 email systems, Structured and maintained McAfee Antivirus systems, Maintained WINS, DNS and DHCP Servers, Maintained all switches and wireless networks, Troubleshoot network connectivity, desktop configurations, printer connectivity, and network access issues, Installed and maintained firewall systems, Maintained high standards of excellence

• Equipment installations and software upgrades, General station system maintenance

• Repaired Video tape machines (½" & 3/4" decks), Repaired commercial video cameras (Sony & Ikegami cameras)

• Transformer test QC

• Operated Studio cameras for news and production, 2" tape decks, some Master Control Operator duties as needed