Summary
Overview
Work History
Education
Skills
Timeline
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Steve Murray

Richmond,VA

Summary

Knowledgeable and dedicated customer service professional with 40 years in the supermarket retail industry. Solid team player with an outgoing, positive demeanor and proven customer service building skills. Motivated to maintain and increase customer loyalty for the overall company success. Dependable and results-oriented with a commitment for achieving business growth.

Overview

39
39
years of professional experience

Work History

Customer Service Cashier

Publix Supermarket
10.2019 - 04.2024
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Listened to customers, handled concerns quickly and reported major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Produce Associate

Kroger Grocery Store
08.2016 - 10.2019
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Checked for outdated and overripe grocery items and removed from inventory.

Produce Associate

Giant/Martin's Supermarket
03.2006 - 02.2016
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted with weekly inventory counts.
  • Blocked produce and culled damaged or spoiled pieces.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Overnight Stocker

Ukrops Supermarkets
08.1985 - 03.2006
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Filled shortages in available goods by requesting merchandise from suppliers based on space, demand and current pricing.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Monitored packaging supply inventory and proactively repositioned materials to avoid shortages.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Education

Associate of Computer Science -

ECPI University
Virginia Beach, VA

Skills

  • Stock management
  • Money handling abilities
  • Order Fulfillment
  • Complaint resolution
  • Sales expertise
  • Retail store support
  • Stocking and replenishing
  • POS systems expert
  • Warehousing functions

Timeline

Customer Service Cashier

Publix Supermarket
10.2019 - 04.2024

Produce Associate

Kroger Grocery Store
08.2016 - 10.2019

Produce Associate

Giant/Martin's Supermarket
03.2006 - 02.2016

Overnight Stocker

Ukrops Supermarkets
08.1985 - 03.2006

Associate of Computer Science -

ECPI University

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Steve Murray