Steve Narine
New York,NY
Summary
Energetic Customer Service professional. Proven in securing and maintaining excellent rapport with clients, including senior management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Cell-Pro Associates
New York
01.1998 - 03.2024
- Providing customer service support as part of post-sales activities of the mobile communications services to corporate clients: Deutsche Bank, JP Morgan Chase, AIG, Barclays Capital, Soros Fund Management and Samsung SDS America
- Negotiating large sum refunds from AT&T and Verizon on corporate client’s behalf, some in excess of $25,000 for overcharges and disputed amounts retroactively
- Audit cell phone bills over six months period and suggest cost saving solutions
- Planned, organized, coordinate and streamlined mobile phone roll outs from one carrier to the next (port) – for employees numbering over 3,000 in some cases
- Develop and nurture highly empathetic long term relationship with clients some for over fifteen years
- Established and maintained close working relationships with AT&T Sales Representatives and Regional Managers
- Participated in event management and trade shows for AT&T sales Representative and Regional Managers for promotional purposes, including at Jacob Javits Center.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Master’s Degree in Public Administration -
03.2015
Diploma in Credit Analysis -
05.2010
B.S. Business Administration/ Management; Minor in Computer Science -
01.2008
Skills
- Microsoft Office - Excel, Access, PowerPoint, Word and Outlook
- Handling Escalations
- Complaint resolution
- Report Preparation
- Problem-Solving
- Customer Service
- Client relations and retention
- Skilled multi-tasker
- Administrative Support
- Superior computer skills
- Research and due diligence
- Account Management
Affiliations
God's Love We Deliver cooks and home-delivers nutritious, medically tailored meals for people too sick to shop or cook for themselves
Timeline
Customer Service Manager - Cell-Pro Associates
01.1998 - 03.2024
Baruch College - Master’s Degree in Public Administration,
New York University - Diploma in Credit Analysis,
New Jersey City University - B.S. Business Administration/ Management; Minor in Computer Science,
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