Steve Naseri
San Jose,CA
Summary
NETWORK ENGINEER / IT PROFESSIONAL Cisco Certified Network Engineer and IT professional. Responsible for all aspects of broadcast engineering, program management, IT, technical support, software installation upgrades, computer repair, and troubleshooting for a variety of hardware, software, and network issues. Holds a keen eye for details which has led to high profile assignments. Dynamic, highly motivated, and result driven, thriving in high-pressure and fast-paced environments. Ability to build strong rapport with key executive management, clients, personnel, and associates within all company departments.
Overview
18
18
years of professional experience
Work History
IT Service Manager
4DMT (4D Molecular Therapeutics)
04.2021 - Current
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Reduced downtime and increased user productivity by proactively identifying potential IT issues and addressing them promptly.
- Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Established a comprehensive knowledge base to empower end-users with self-service options, reducing the load on support staff.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Coordinated technical training and personal development classes for staff members.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed budgets and resources for IT service delivery, ensuring optimal allocation of investment towards the most impactful initiatives.
- Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
Senior Network Engineer
Facebook
06.2017 - 04.2022
- Working as a Senior Network Engineer for Backbone Provisioning Team at Facebook
- Experienced in deploying global edge and backbone network capacity for production network
- Experience in ordering, testing, and acceptance of all cross connects and telecommunication circuits
- Experience of working in cross functional environment, with various data centers, vendors, internal teams, and partners to troubleshoot connectivity and provide clean handoff for production
- Experienced in deploying and provisioning production capacity in POPs and Datacenters across the United States, LATAM, EMEA and APAC in terabytes
- Provisioning production capacity on Transatlantic submarine cable systems like MAREA, AEC, Hibernia, BRUSSA
- Maintaining, auditing, and reporting on circuit inventory, capacity identify trends and proactively recommend hardware and fiber augments with capacity forecasts
- Hands on experience in deploying, configuring and troubleshooting Cisco, Juniper, Arista routers and switches
- Provided support for new site builds, moves, and expansions; planned large scale circuit moves with data center providers, vendors and partners
- Schedule and perform network maintenance including repairs, upgrades, and migrations to accommodate next-gen optics/line cards on existing chassis or to phase out legacy router
- Experienced in decommissioning leased capacity / circuits and building in house capacity / circuits when necessary to effect potential MRC savings
- Experienced in communicating with Business Operations, Logistics, and Network Engineering teams to streamline work of the various stakeholders
- Conducting regularly scheduled audits of all connectivity to ensure accurate inventory and invoicing
- Participating in weekly meetings, internal and external, to obtain context, scope, and priorities
- Provide technical leadership and guidance to the Backbone Provisioning Team
- Contributed to internal automation tools developed on Python, Go
- Working closely with network automation team to contribute and enhance internal deployment and provisioning tools using scalable workflows for efficient global edge and backbone capacity turn up using network telemetry.
Metro Field Network Deployment Engineer
Google-YouTube
01.2017 - 06.2017
- Perform physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry
- Provide ongoing technical support and problem resolution for network and site deployments, upgrades, decommissions and general network problems
- Configure network hardware and deploy network hardware in the office field
- Turn up network hardware in the field
- Perform card adds or replacements, software upgrades, and associated testing
- Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments
- Perform Site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary
- Perform Site surveys in support of network builds, augments, or decommissions
- Provide other onsite or field operations network engineering support as necessary.
Network Engineer Assistant
Cisco Systems, Inc.
06.2015 - 01.2017
- Install and support LANs, WANs, network segments, intranet systems, network hardware and software
- Monitor networks to ensure security and availability to specific users
- Evaluate and modify system's performance, analyze and isolate issues, identifying user needs
- Determine network and system requirements
- Ensure network connectivity, LAN/WAN infrastructure, is on par with technical considerations
- Design and deploy networks, perform network address assignments
- Assign routing protocols, table configurations, configuration of authentication, authorization of directory services
- Maintain network servers such as file servers, VPN gateways, intrusion detection systems
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Program Manager and Broadcast Engineer
ANB Sat National Broadcasting
11.2011 - 05.2015
- Managed Studio Control Room, maintaining communication between stations ensuring video and audio efficiency
- Provided solutions for Quality/Strength Indicator, Cable Connections (CAT5/CAT6)
- Setup encoder and decoder statics IP address
- Created state-of-the-art TV programs with Globe Caster and Tricaster 8000
- Administered and operated various broadcasting equipment, providing operational direction and assistance
- Delivered Web and Internet Program Live-Stream
- Established IT Networking and VOIP phone system.
Help Desk Analyst
JP Morgan Chase/Barbeau Enterprises
01.2009
- Installed all Bank Tellers’ PCs for 55 branches, testing connectivity to network and devices
- Supported IT project rollouts, system upgrades, and enterprise wide maintenance
- Assigned Tier 2 desktop support, supporting all workstations, servers, and devices
- Supported field technicians and end-users, resolving all IP address issues via remote access
- Utilized testing cable and power test ensuring all stations were efficiently working.
Team Lead
Compass SLS & ILS
08.2011 - 07.2014
- Executed all IT related operations for the home office
- Translated foreign (Farsi and Assyrian) applications for the internal departments
- Created and compiled a workable schedule compliant with all office employees.
IT Specialist
Milestone Technologies
05.2010 - 08.2011
- Supported IT project rollouts, system upgrades, and enterprise wide maintenance
- Demonstrated Tier 2 desktop support by supporting all workstations, servers, printers and peripherals
- Provided remote support to field technicians and end-users via telephone and remote access
- Tested installation of servers, managed all cables/power and network.
IT Specialist
Wells Fargo/CompuCom
03.2010 - 05.2010
- Evaluated existing network policies, developed and improved procedures to keep up with user needs
- Identified security issues and risks, and developed mitigation plans.
PC Technician
Kiw Software
01.2006 - 01.2007
- Installed, upgraded, and provided desktop support on PCs and laptops for end users
- Administered network for over 200 users at University
- Resolved software, hardware, and network issues
- Taught small classes in Windows, Microsoft Office, and Network Administration.
Education
Master of Business Administration - Information Security
Keller Graduate School of Management
Fremont, CA01.2017
Cisco's CCNA Certification -
Unitek College
Fremont, CA01.2015
Bachelor of Science - Network and Communications Management
DeVry University
Fremont, CA01.2014
Microsoft Certified Technology Specialist
San Jose, CA01.2010
Bachelor of Science - Computer Science
Tabriz University
01.2005
Skills
- Operating Systems Support: Windows, 98/2k/NT, XP, Vista, 7
- MCP; Strong Microsoft Office Suite
- Complete PC Builds
- Cisco Routers/Switches
- Cisco Pix Firewalls
- Software Diagnosis
- Desktop Support
- Technical Support
- Application Support
- Technical Issues Analysis
- Onboarding
- Multitasking
Timeline
IT Service Manager
4DMT (4D Molecular Therapeutics)
04.2021 - Current
Senior Network Engineer
Facebook
06.2017 - 04.2022
Metro Field Network Deployment Engineer
Google-YouTube
01.2017 - 06.2017
Network Engineer Assistant
Cisco Systems, Inc.
06.2015 - 01.2017
Program Manager and Broadcast Engineer
ANB Sat National Broadcasting
11.2011 - 05.2015
Team Lead
Compass SLS & ILS
08.2011 - 07.2014
IT Specialist
Milestone Technologies
05.2010 - 08.2011
IT Specialist
Wells Fargo/CompuCom
03.2010 - 05.2010
Help Desk Analyst
JP Morgan Chase/Barbeau Enterprises
01.2009
PC Technician
Kiw Software
01.2006 - 01.2007
Master of Business Administration - Information Security
Keller Graduate School of Management
Cisco's CCNA Certification -
Unitek College
Bachelor of Science - Network and Communications Management
DeVry University
Microsoft Certified Technology Specialist
Bachelor of Science - Computer Science
Tabriz University
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