Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Steve Nash Jr

Cleveland,OH

Summary

Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Home Depot
Cleveland, OH
12.2020 - Current
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Maintained accurate records of customer interactions for future reference.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Verified accuracy of orders by comparing items and quantities picked to customer invoices.
  • Maintained inventory records and updated information regarding stock availability in the computer system.

Ride Operator

Cedar Point Amusement Park
Sandusky, OH
07.2023 - 10.2023
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.

Bartender

Applebee's Grill + Bar
Independence, OH
02.2019 - 11.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Education

Some College (No Degree) -

Cuyahoga Community College
Cleveland, OH

Skills

  • Issue Resolution
  • Employee schedule management
  • Performance Evaluations
  • Workflow Management
  • Team Building and Leadership
  • Work Prioritization
  • Policy Enforcement
  • Records Management
  • Customer Service
  • Sales Support
  • Employee Scheduling

Affiliations

  • Dance
  • Music

Languages

English
Full Professional

References

References available upon request.

Timeline

Ride Operator

Cedar Point Amusement Park
07.2023 - 10.2023

Customer Service Supervisor

Home Depot
12.2020 - Current

Bartender

Applebee's Grill + Bar
02.2019 - 11.2020

Some College (No Degree) -

Cuyahoga Community College

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Steve Nash Jr