Steve Newman
Lincoln,Delaware
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Postmaster
USPS, United States Postal Service
02.2016 - Current
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Developed and maintained detailed reports of all post office activities using Radar.
- Hired, trained, and evaluated the performance of 35 employees.
- Oversaw successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, and maintaining up-to-date knowledge on relevant changes.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the Post Office, ensuring a safe environment for employees and customers.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, and implementing necessary repairs or upgrades as needed.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Used WEBBATS to manage rent collection and billing for 400 post office boxes.
Realtor
Coldwell Banker
11.2013 - 02.2016
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed and executed confidential documents, contracts and disclosures.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Franchise Owner
Premier Rental Purchase
11.2007 - 10.2013
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.
- Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in Milford, Delaware market.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Increased business with improved marketing and customer service strategies, resulting in $ 1 million in revenue in 2nd year.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Master Sergent
US Army
11.2002 - 11.2007
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2020
Skills
- Recruiting
- Employee Relations
- Performance Management
- Employee Training
- Mail distribution
- Route Planning
- Operational policies knowledge
- Labor Relations
- Office Administration
- Customer-Oriented
- Policy compliance
- Safety Procedures
- Conflict Resolution
Accomplishments
- Supervised team of 35 staff members.
- Documented and resolved customer complaints which led to improved customer service.
Affiliations
- United Postmasters and Managers of America
Certification
- New Supervisor training program
- Postmasters essential training program
Timeline
Postmaster
USPS, United States Postal Service
02.2016 - Current
Realtor
Coldwell Banker
11.2013 - 02.2016
Franchise Owner
Premier Rental Purchase
11.2007 - 10.2013
Master Sergent
US Army
11.2002 - 11.2007
Bachelor of Science - Business Management
University of Phoenix
- New Supervisor training program
- Postmasters essential training program
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