Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
GeneralManager

Steve Nguyen

Houston,TX

Summary

Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Kim Son Restaurant
06.2020 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Automotive Technician/ Auto

249 Collision Shop
01.2016 - 01.2018
  • Well-versed in coordinating materials, using shop equipment and keeping work spaces organized, clean and free of hazards
  • Knowledgeable about all types of repair and maintenance actions and always looking for ways to help the team, learn new processes and improve garage operations
  • Diagnosed mechanical problems and determined solutions to correct concerns
  • Troubleshoot, diagnosed and repaired engineering equipment Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs Kept detailed records of all repairs, labor involved, and parts used and input data to customer database Maintained the garage by opening and closing service doors and organizing equipment Cleaned the inside of vehicles to sanitize and meet customer expectations Attention to detail

Electronics Technician

National Oilwell Varco
01.2014 - 01.2016
  • Following test procedure, tested power house and driller cabin
  • Enable to read schematics drawings and applied for troubleshooting
  • Confirmed electronic components such as closed-circuit TV, HVAC, talkbacks, relays, sensors, low and medium voltage switch gears, and input/output junction boxes
  • Controlled and monitored by automation control systems
  • Installed and calibrated test equipment

Education

Vietnamese high school diploma - automotive technology

College No. 8

Skills

  • Test Systems/Auto
  • Diagnostic/Troubleshoot
  • Technical Support
  • Install/setup products
  • Quality Control
  • Mechanic works
  • Excellent interpersonal
  • Self-starter
  • Team player
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Employee scheduling
  • Staff development
  • Team training and development
  • Client relations
  • Schedule management
  • Labor cost controls
  • Vendor relationships
  • Employee development
  • Staffing
  • Purchasing
  • Recruitment
  • Purchasing and planning

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Professional Working
Vietnamese
Full Professional

Timeline

General Manager

Kim Son Restaurant
06.2020 - 07.2024

Automotive Technician/ Auto

249 Collision Shop
01.2016 - 01.2018

Electronics Technician

National Oilwell Varco
01.2014 - 01.2016

Vietnamese high school diploma - automotive technology

College No. 8
Steve Nguyen