Steve Nwehla Balomock
Direct support professional
Clinton,MD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
3
3
years of professional experience
Work History
Direct Sales Supervisor
Transsion Holdings(Itel Homeappliances Business)
05.2017 - 09.2022
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Facilitated change management activities for department and staff of 16 individuals.
- Prepared quotes for new products and services and composed budgets.
- Recruited and developed 5 employees for sales representative department.
- Performed forecasting to identify necessary changes for supply chain business.
- Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime.
- Engaged prospects and customers through trade shows, seminars and workshops.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Initiated product survey service consultations with customers by questioning to learn customer needs and preferences.
- Delegated daily tasks to over 7 employees to provide development opportunities.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Consistently trained 15 employees through products training and sales skills to minimize loss and increase sales.
- Enhanced sales initiatives while managing effective marketing campaigns.
- Reduced customer service complaints 70% by designing new methods of resolution.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Progressive Comprehensive College
Cameroon(Bamenda)06.2015
Skills
- Operational Efficiency
- Store Opening
- Staff Management
- Team Relationships
- Strategic Decision-Making
- Effective Working Relationships
- Stock Control
- Performance Goals
- Brand Loyalty
- Inventory Accuracy
- Customer Needs Assessments
- Promotional Events
- Cost Control
- Customer Experience
- Maintaining Clean Work Areas
- Constructive Feedback
- Improvement Strategies
- New Product Information
- Operating Budget
- Product Launching
- Motivational Leadership
- Establish Pricing
- Monitor Sales Trends
- Train Employees
- Improve Performance
Music, Football, Traveling.
Love listening to music during my relaxation time, watching and practicing football as my favorite sport, having new experience in traveling to various countries.
Languages
English
Full Professional
French
Full Professional
Timeline
Direct Sales Supervisor
Transsion Holdings(Itel Homeappliances Business)
05.2017 - 09.2022
High School Diploma -
Progressive Comprehensive College
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