Marilyn McDuffie
Ridgeland,MS
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
36
36
years of professional experience
Work History
Property Manager
Adcock Management
Ridgeland, MS
04.2022 - Current
- Performed periodic reviews of existing leases for accuracy and completeness.
- Drafted leases and other legal documents associated with renting out properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance and administration of various properties.
- Prepared detailed budgets and financial reports for properties.
- Met with committees to discuss and resolve legal and environmental issues.
- Recommended clarifications and changes in program policies to director of property management.
- Prepared and submitted monthly tenant visit logs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
Property Manager
B&B Management
Jackson, MS
03.2019 - 04.2022
- Created budgets and monitored expenses related to managing properties.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Collected rent from tenants, paid bills, and forecasted annual budget for [Business Name].
- Secured property by working with security patrol service.
- Contracted with tenants by negotiating leases and collecting security deposits.
- Provided guidance and support to junior members of the team when needed.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Drafted leases and other legal documents associated with renting out properties.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Screened potential tenants through background checks, credit reports, references.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
Property Manger Promoted Regional Manager
Sunbelt Management
Raymond , MS
09.1988 - 10.2021
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Assistant Manager Promoted ToProperty Manger
Ledic Managment
Jackson, MS
10.2001 - 03.2010
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Education
High School Diploma -
Raymond High School
Raymond, MS05-1980
Skills
- Tenant relations
- Database Management
- Staff Management
- Vendor Management
- Contract Negotiation
- Compliance Monitoring
- Grounds Maintenance
- Maintenance Scheduling
- Maintenance knowledge
- Customer service-focused
- Knowledge of leasing and market conditions
- Rent collection
- Property Inspections
- Tenant and eviction laws
Timeline
Property Manager
Adcock Management
04.2022 - Current
Property Manager
B&B Management
03.2019 - 04.2022
Assistant Manager Promoted ToProperty Manger
Ledic Managment
10.2001 - 03.2010
Property Manger Promoted Regional Manager
Sunbelt Management
09.1988 - 10.2021
High School Diploma -
Raymond High School
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