Steve Oliphant
Taiho Oncology (Contractor)
Jenkintown,PA
19
years of professional experience
Detail-oriented IT Applications Analyst with expertise in enterprise application support, system administration, and QA/UAT testing. Proven ability in application lifecycle management and system integrations within pharmaceutical, financial services, and banking sectors. Focused on enhancing system reliability and user experience while delivering precise, audit-ready documentation.
Work History
IT Applications Analyst (Business Analyst)
2 Years 7 Months- Provided enterprise application support, administration, and configuration for Adobe Sign, Concur, Replicon, CSMS, Blackline, Blue Dot VAT, and proprietary systems.
- Collaborated with vendors and developers on new application implementations, integrations, and enhancements.
- Collaborated with vendors and developers to implement new applications, integrate systems, and enhance functionalities, ensuring alignment with business needs.
- Logged, tracked, and resolved issues through Service Desk, conducting root cause analysis and validation testing to improve resolution processes.
- Executed QA testing for major Adobe Sign releases, creating user guides, SOPs, and training materials to support user adoption.
- Sole Wagtail Web Site Administrator, managing content updates, permissions, and site functionality.
Senior Business Analyst
3 Years 4 Months- Analyzed requirements, documented interfaces, and conducted functional testing for proprietary commercial lending applications.
- Developed field mapping and interface specifications, and created detailed test scripts to ensure system accuracy.
- Managed issues through JIRA; ensured accurate documentation of defects, test results, and resolutions.
- Developed field mapping, interface specifications, and detailed test scripts.
- Authored user documentation and training materials, facilitating knowledge transfer for internal teams.
Business Systems Analyst
1 Year 6 Months- Led analysis, design, and documentation for replacement of proprietary core systems to enhance operational efficiency.
- Created process flows, functional specifications, and acceptance criteria in an Agile environment.
- Led analysis, design, and documentation for replacement of proprietary core systems.
- Executed QA, regression, and release validation testing to ensure system reliability and performance.
- Supported developers and production teams throughout SDLC to facilitate project delivery and alignment with business objectives.
Senior Business Systems Analyst
10 Years 8 Months- Served as Lead BA for multi-year conversion to new servicing platform; supported integrations and data migration.
- Produced IRDs, BRDs, SRSs, and functional specifications, ensuring compliance with SDLC standards to facilitate project alignment.
- Acted as the lead business analyst during a multi-year platform conversion; facilitated integrations and data migration.
- Conducted impact analysis and defect triage while providing client support for production issues, enhancing issue resolution effectiveness.
- Designed UX/UI mockups and collaborated with development teams on interface enhancements, improving user experience and engagement.
- Acted as SME for documentation team producing client user guides.
Education
Bachelor of Science (BS) - Business Management
Skills
Application Support
Application Configuration
Requirements analysis
Requirements analysis
Integration testing
Root cause analysis
Ticket management
Stakeholder collaboration
Agile and Waterfall
User training
Audit support
Adobe Sign
Expense Management Systems
Time Tracking Systems
Client Management Systems
Financial Reconciliation Tools
Tax Compliance Tools
Content Management Systems
Micro Focus
Test Automation Tools
Legacy Systems Integration
Loan Management Systems
UX/UI design tools
SDLC management tools
Business Process Management
Issue tracking systems
Timeline
IT Applications Analyst (Business Analyst)
Taiho Oncology (Contractor)
12.2023 - 07.2026Read More
Senior Business Analyst
Automated Financial Systems (AFS)
03.2020 - 07.2023Read More
Business Systems Analyst
Serve U Brands, Inc.
05.2018 - 11.2019Read More
Senior Business Systems Analyst
Fiserv Lending Solutions
06.2007 - 02.2018Read More
Kutztown University of Pennsylvania
Bachelor of Science (BS) from Business Management
Read More