Steve Ortega

As an experienced Senior Program Manager with On Road Staffing (ORS) and a People Leader at Amazon, I have demonstrated a proven track record of working directly and closely with Delivery Service Providers (DSPs) over the past 4+ years. My focus has been on improving the performance, productivity, efficiency, and profitability of their organizational operations. I am committed to continuous process improvement in rapidly evolving environments, influencing others to achieve desired outcomes. With a results-oriented and proactive approach, I excel in addressing and resolving barriers that may arise. Skilled in leading large teams and meeting tight deadlines, I dedicate myself to driving long-term company growth through effective managerial acumen. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

• Staff Development, On Road Staffing, Influenced and collaborated with multiple teams across different organizations, Supported hiring and staffing for 5 Amazon stations, Sourced hiring events for 40+ DSP’s at 5 different sites, Collaboration with hiring platforms to seamlessly integrate automation for hiring processes, Fostered and mentored a large group of staff into promotable candidates, Promoted candidates include 2 L5-L6 & 2 T3-L4, Recruited and promoted 50+ AA’s to Driver Trainer/Yard Marshall full time positions, Created an environment of teamwork and inclusion with positive reinforcement., Effective communication through daily/weekly meetings/stand-ups, email, etc., Taught responsibilities, leading by example, professionalism, transparency, integrity., POC for new DSP’s launching DFO1 and DFO3, Part of SF Metro team that rolled out step van program for 8 sites., Certified 150+ DA’s with DOT certifications allowing sites to increase volume capacity due to step van utilization., Implemented DA hiring strategies with DSP’s leading up to new launches and peak which resulted in station over achieving volume capacity and constraints.
• Fleet and Capacity, Worked closely with Fleet RFM’s to ensure allocation, payments, maintenance, audits, disputes were handled seamlessly to keep station running at maximum efficiency., Ran capacity and set up DPO file to align with UTR sort, pick, and stage. Submitted weekly route counts/commitments and made necessary adjustments based on MTP and station volume.
• Supervision, Met with employees on a regular basis to monitor career growth plans and find ways to help them reach goals., Supervised employees in leadership roles to monitor activity and goal achievement., Created a system of checks and balances to ensure 100% compliance in all aspects of operation., Proven ability for rapid growth within a company., Promoted into Senior Management within 7 years of service., Held Assistant General Manager position at Costco Wholesale for 10+ years