STEVE ORTIZ

• Oversaw route dispatch operations for regional deliveries.
• Optimized delivery routes with drivers to improve efficiency and timeliness.
• Trained and mentored new drivers, improving retention and cutting onboarding time by 20%.
• Delivered frontline customer support, resolving delivery issues with a 95% satisfaction rate.
• Monitor and evaluate routes.
• Research customer issues.
• Covered managers responsibilities as needed.
• Optimized routing with Omnitracs/Roadnet, reducing delivery times and fuel costs.
• PM leader overseeing end of day operations.
• Performed driver and truck audits.
• Maintained Excel and Data portal reports.
• Liaison with RTS (Returns Department)

Earlier Roles – Office Depot

• Floater Driver (2002–2005): Provided coverage across multiple routes and areas, ensuring delivery continuity.
• Delivery Driver (1998–2002): Managed deliveries for business and residential clients, building strong customer service foundation.