Steve Paul
Seattle,WA
Summary
Highly motivated and results-driven individual over [5] years of experience in both consumer and business sales. Track record of meeting and or exceeding targets and cultivating strong client relationships Skilled in developing and implementing effective sales strategies, conducting market research, and leveraging company tools to optimize company processes. Adept at identifying client needs, presenting tailored solutions, and negotiating to achieve mutually beneficial outcomes. Exceptional communication and interpersonal skills, with a commitment to providing outstanding customer service and maintaining high ethical standards.
Overview
12
12
years of professional experience
Work History
Property Claims Adjuster
Progressive Insurance
09.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Mentored new hires by providing comprehensive training on claims investigation techniques, policy interpretation, and customer service.
Assistant Manager
One Plant FL
10.2019 - 06.2021
- Managed a team of 10-15 Associates in a high volume, high traffic location
- Maintained a high-level quality with an importance on compliance
- Recruited, hired, and trained 10+ associates, developing them into very knowledgeable team members
- Developed and implemented method's which improved wait time, accuracy and productivity when filling patient orders
- Performed daily audits of inventory to ensure inventory always remained accurate to ensure fulfillment of orders
- Participated in managing administrative responsibilities including drafting correspondence, fielding customer inquiries, coordinating travel logistics, and preparing various reports
- Managed financial records and handled all cash procedures
- Maintained the dispensaries compliance with inventory and local state regulations.
Business Communications Technician
Comcast
10.2017 - 10.2019
- Coached new technicians, supervising their activities and fostering a vibrant work atmosphere.
- Evaluated existing business client network data to produce performance reports allowing us to present both current and future business clients with tailored solution packages.
- Co-organized weekly team meetings with leadership to introduce and integrate new and evolving sales tactics
- Troubleshot and resolved technical issues with communication systems, such as network connectivity problems and software malfunctions, minimizing downtime.
- Collaborated with cross-functional teams to coordinate the implementation of new communication technologies and upgrades, enhancing organizational communication capabilities and leading to an increase in retention of clients.
Store Manager
Sprint Connect, LLC
10.2014 - 10.2017
- Trained and mentored sales representatives, providing education on diverse sales techniques and principles.
- Developed innovative sales strategies and motivated staff to deliver exceptional customer service.
- Generated monthly reports, analyzing results and presenting findings to staff.
- Conducted competitive analysis to identify strengths and weaknesses of competitors.
- Attended networking events, industry conferences, and trade shows to meet potential business clients and partners.
- Assisted with the rollout of satellite stores and accomplished the fastest rollout of nationwide wireless carrier with the Sprint and Dixon's Carphone merger.
Assistant Manager
T-Mobile
08.2012 - 08.2014
- Established sales organizations, conducted trade shows, devised and implemented sales and marketing strategies, and maintained contractual agreements
- Met existing business clients to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Consulted with existing businesses clients to supply accurate product and service information.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Computer Science - Computer And Information Sciences
Palm Beach State College
West Palm Beach, FL06.2012
Skills
- Insurance policy knowledge
- Microsoft office
- Computer literacy
- Analysis skills
- Time management
- Organizational skills
- Customer Relationship Management
- Lead Development
Timeline
Property Claims Adjuster
Progressive Insurance
09.2021 - Current
Assistant Manager
One Plant FL
10.2019 - 06.2021
Business Communications Technician
Comcast
10.2017 - 10.2019
Store Manager
Sprint Connect, LLC
10.2014 - 10.2017
Assistant Manager
T-Mobile
08.2012 - 08.2014
Computer Science - Computer And Information Sciences
Palm Beach State College
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