Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Pedrini

Lancaster,CA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth. Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful Telephone Customer Service Representative known for productivity and efficient task completion. Possess specialized skills in customer needs assessment, conflict resolution, and database management. Excel at communication, active listening, and empathy, ensuring positive interactions and solutions-oriented outcomes with clients. Reliable Telephone Customer Service Representative with solid background in high-volume call center environments. Strengths include handling customer inquiries, troubleshooting technical issues, and managing customer accounts effectively. Demonstrated skills in fostering positive relationships with customers to drive satisfaction and loyalty. Notable track record of enhancing company reputation through exceptional service delivery.

Overview

50
50
years of professional experience

Work History

Delivery Service Driver

Door Dash
Lancaster, California
08.2023 - Current
  • Followed all safety regulations while driving and loading and unloading items.
  • Monitored traffic conditions and adjusted routes as needed to ensure timely deliveries.
  • Collected payments from customers upon successful completion of deliveries.
  • Ensured timely delivery of goods to customers.
  • Stored items safely in a secure location after completion of each delivery run.
  • Verified accuracy of orders prior to delivery.
  • Provided customer service by answering questions related to deliveries.
  • Utilized navigation systems to locate addresses for deliveries.
  • Recorded data such as mileage, fuel consumption, hours worked into logbook.
  • Responded promptly and courteously to customer inquiries or complaints.

Handyman Technician

Steves handyman service
Pomona, CA
01.2012 - 08.2023
  • Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
  • Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
  • Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
  • Installed ceiling fans and lighting fixtures.
  • Installed kitchen appliances such as refrigerators and dishwashers.
  • Replaced broken light switches and outlets.
  • Installed window treatments, doors, locksets, shelves and other fixtures.
  • Repaired drywall holes using spackle or joint compound.
  • Inspected roofs for damage due to weather or age related wear-and-tear.
  • Replaced faulty door handles, hinges and locks.
  • Assessed customer needs and provided appropriate solutions.
  • Painted walls and ceilings to refresh the look of a room or area.
  • Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
  • Fixed and managed electrical and plumbing problems.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Operated hand and power tools to complete repairs.
  • Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
  • Used rulers and micrometers to inspect parts and determine dimension requirements.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Implemented troubleshooting techniques to resolve issue.
  • Performed routine maintenance by inspecting drives, motors or belts.
  • Maintained or repaired specialized equipment or machinery.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
  • Operated specialized diagnostic tools used to identify system faults.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Replaced defective components or parts as needed.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Election Campaign Canvasser

Greystone Public Affairs
Santa Clarita, California
08.2019 - 12.2022
  • Conducted surveys to measure public opinion regarding relevant issues.
  • Maintained accurate records of voter contact information for follow-up outreach activities.
  • Answered questions from constituents about specific policies or stances taken by the candidate.
  • Greeted potential voters door-to-door and provided them with campaign information.
  • Engaged in conversations with undecided voters in order to sway their opinions in favor of the candidate.
  • Collaborated with other canvassers in order to maximize effectiveness of door-knocking efforts.
  • Demonstrated excellent interpersonal skills when engaging with members of diverse communities.
  • Adhered strictly to ethical standards while canvassing neighborhoods throughout various districts.
  • Educated citizens on the importance of voting and encouraged them to register.
  • Distributed literature and promotional materials in support of the candidate's platform.
  • Provided feedback on strategies used by other canvassers in order improve overall performance.
  • Attended meetings with local political officials to discuss ways to promote greater civic engagement.
  • Generated enthusiasm among target audiences through effective communication tactics.
  • Developed a comprehensive understanding of the campaign's mission, values, and goals.
  • Utilized organizational knowledge and persuasive speech to sway public opinion.
  • Walked many miles daily to obtain signatures and register voters.
  • Displayed knowledge of product or organization to attempt to sway opinions.
  • Knocked on assigned household doors while collecting data about voter preferences.
  • Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
  • Educated unregistered voters on benefits of registering and making vote count.
  • Memorized and recited sales scripts or statements prepared by employer.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Met with supervisor daily to submit completed assignments and discuss progress.
  • Used statistical software to analyze data from surveys, old records or case studies.

Door and Gate Installer

A-1 Door and Gate
La Verne, CA
01.2020 - 05.2022
  • Replaced defective hardware components when needed.
  • Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
  • Upgraded systems with new software applications and operating systems.
  • Provided training sessions for end-users on how to use newly installed applications.
  • Performed troubleshooting to diagnose and resolve system issues.
  • Ensured compliance with all relevant security protocols during installation process.
  • Maintained records of installations, repairs, maintenance and tests performed on computer systems.
  • Tested installed hardware and software to ensure proper functioning.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Executed detailed site assessments to determine optimal installation methods and materials needed.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Coordinated with project managers and other tradespeople to ensure timely project completion.
  • Adhered to local building codes and safety regulations in all installation activities.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
  • Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
  • Provided exceptional customer experiences to service recipients.
  • Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
  • Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Enhanced product functionality through careful calibration and adjustments during installation.
  • Provided customer education on system maintenance and operation post-installation.
  • Promoted additional services and products to clients, contributing to business growth.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Removed systems and fixtures to prepare for replacements.
  • Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
  • Assembled and mounted electronic equipment following technical guidelines and safety standards.
  • Performed timely and reliable service in shops and outdoors in variable weather conditions.
  • Followed building standards and codes during unit installations.
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Asst Mgr

Pedrini Music
Montclair, CA
07.1974 - 02.2015
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Garage Door Installer

Complete garage & Commercial Door
Los Angeles, CA
01.2012 - 11.2014
  • Installed new garage doors, openers and related components such as springs, cables and rollers.
  • Tested safety mechanisms to verify they were functioning correctly.
  • Measured and marked areas for door installation.
  • Repaired bent or misaligned tracks using specialized tools.
  • Connected wiring between opener units and wall switches for remote control capabilities.
  • Conducted post-installation inspections to verify that all components were working properly.
  • Installed trim pieces around entryways according to manufacturer specifications.
  • Adjusted tension on springs to ensure proper operation of the door system.
  • Replaced worn or broken parts including hinges, tracks, pulleys, locksets.
  • Aligned sensors for correct operation of automatic opening systems.
  • Checked weather seals for proper fitment around frames and doors.
  • Programmed remotes and keypads for customer use.
  • Secured sections with lag screws to prevent movement during operation.
  • Performed routine maintenance checks on all installed equipment to ensure safe operation.
  • Demonstrated how to operate all components of the door system to customers upon completion of installations.
  • Inspected existing garage doors and hardware to determine the best installation approach.
  • Troubleshot systems to find root causes of problems and determine repair needs.
  • Took accurate measurements and estimated materials and time for each job.
  • Fastened angle iron back-hangers to ceilings and tracks with welding equipment.
  • Collected payment directly from customers and provided receipts.
  • Instructed building and homeowners in strategies for care and maintenance of doors.
  • Ran wiring, adjusted door and calibrated to set up.
  • Drilled holes to install door hardware.

Job Site Supervisor

Thompson General construction
Grand Terrace, CA
09.2009 - 12.2012
  • Identified potential problems before they occurred by conducting regular safety checks.
  • Tracked inventory levels of tools and supplies used on site so orders could be placed when necessary.
  • Created schedules for crews based on available resources such as labor, materials, equipment.
  • Adhered to all local building codes when overseeing construction activities.
  • Developed and implemented safety policies and procedures to ensure the protection of workers, equipment, and materials.
  • Maintained communication with clients regarding project status updates or changes in schedule or budget.
  • Organized and supervised on-site personnel, subcontractors, and vendors to ensure compliance with construction plans.
  • Coordinated with other supervisors to resolve conflicts between trades or contractors.
  • Provided direction to laborers and subcontractors as needed to complete assigned tasks efficiently.
  • Monitored job progress and addressed any issues that arose in a timely manner.
  • Evaluated projects for completion according to standards set forth by the client or employer.
  • Resolved disputes among crew members while maintaining a safe working environment.
  • Administered disciplinary action when appropriate due to violations of company policy or unsafe practices on-site.
  • Ensured compliance with applicable safety regulations and industry standards.
  • Conducted daily site inspections for quality assurance purposes.
  • Analyzed job specifications to determine appropriate construction methods.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Communicated daily progress and incident reports to clients and corporate offices.
  • Coordinated with project managers, architects, and engineers to align site activities with project plans.
  • Established and maintained close working relationships with staff, clients and vendors.
  • Supervised a team of XX construction workers, providing guidance and resolving issues as they arose.
  • Managed daily site operations ensuring project milestones were met within designated timelines.
  • Conducted regular site inspections to ensure compliance with safety and building regulations.
  • Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
  • Obtained specifications and directed work for construction crews.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Reported project progress, site problems and labor status to supervisors.
  • Prepared and planned worksites to help jobs run smoothly.
  • Kept production team moving forward for progress in daily site operations.
  • Delegated duties to employees based on skillset.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Delegated work to staff, setting priorities and goals.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Customer Service Executive

Valley Yellow Pages
San Luis Obispo, CA
06.2007 - 05.2009
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Prepared detailed reports of daily activities for management review.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Responded promptly to emails sent by customers seeking assistance.
  • Identified opportunities for process improvement within the customer service department.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted available products and services to customers during service, account management and order calls.

Account Executive

National Directory Company
Riverside, CA
06.2001 - 05.2003
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Monitored competitors' activities and adjusted strategies accordingly.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Created marketing materials, including brochures and presentations, to showcase products and services.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Attended networking events to build relationships with potential customers.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Participated in training sessions on topics related to sales techniques or industry regulations.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Telephone Customer Service Representative

GTE Directories
Los Alamitos, CA
03.1995 - 11.2000
  • Answered customer inquiries and addressed customer complaints in a timely manner.
  • Analyzed customer feedback surveys in order to identify areas of improvement within the department.
  • Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
  • Resolved conflicts by actively listening to customers' concerns and providing solutions that met their needs.
  • Provided customer service support to customers over the telephone.
  • Maintained accurate records of customer interactions and transactions.
  • Verified accuracy of customer accounts prior to making changes or updates.
  • Developed positive relationships with clients through friendly conversations.
  • Identified opportunities for process improvement initiatives within the organization's call center environment.
  • Demonstrated excellent communication skills while handling incoming calls from customers.
  • Suggested improvements for existing processes related to customer service operations.
  • Navigated multiple computer systems simultaneously while conversing with customers.
  • Provided guidance and assistance on how to use products effectively.
  • Utilized problem-solving techniques to resolve complex customer service issues in a timely manner.
  • Consistently maintained high levels of professionalism when interacting with customers over the phone.
  • Educated customers on products features, benefits, pricing plans, terms and conditions, warranties.
  • Collected customer feedback and relayed information to appropriate personnel.
  • Supported other departments within the organization as needed during peak times.
  • Performed data entry tasks into various internal databases as needed.
  • Adhered to all company policies regarding customer service standards and procedures.
  • Assisted customers with product selection, order placement, billing inquiries, and technical support issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Supported sales team members to drive growth and development.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

National Service Coordinator

Sammick Musical Instruments Inc
City Of Industry, CA
02.1988 - 06.1989
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Organized team events to promote a positive work environment.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Researched and prepared reports required by management or governmental agencies.
  • Resolved customer complaints or answered customers' questions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Education

Some College (No Degree) - Architectural Engineering Technology

Pasadena City College
Pasadena, CA

Business Administration And Management

California State University - Los Angeles
Los Angeles, CA

Skills

  • Email correspondence
  • Call handling
  • Goal-Oriented
  • CRM Software
  • Appointment Scheduling
  • Follow-up calls
  • Complaint resolution
  • Technical Support
  • Report Preparation
  • Sales closing
  • Data Entry
  • Product Upselling
  • Customer Service
  • Customer Relationship Management
  • Call Control
  • Interpersonal Skills
  • Sales expertise
  • Providing customer support
  • Performance monitoring
  • Call Center Customer Service
  • Verbal and written communication
  • Call documentation skills
  • Communicating with clients
  • Prospecting skills
  • Product Knowledge
  • Resolving issues
  • Gathering information
  • Documentation And Reporting
  • Call control skills
  • Technical Troubleshooting
  • Inbound Phone Call Management
  • Professional phone voice
  • Performance Improvement
  • Call Center Operations
  • Customer communications
  • [Product or Service] expertise
  • Answering questions
  • Problem-solving skills

Timeline

Delivery Service Driver

Door Dash
08.2023 - Current

Door and Gate Installer

A-1 Door and Gate
01.2020 - 05.2022

Election Campaign Canvasser

Greystone Public Affairs
08.2019 - 12.2022

Handyman Technician

Steves handyman service
01.2012 - 08.2023

Garage Door Installer

Complete garage & Commercial Door
01.2012 - 11.2014

Job Site Supervisor

Thompson General construction
09.2009 - 12.2012

Customer Service Executive

Valley Yellow Pages
06.2007 - 05.2009

Account Executive

National Directory Company
06.2001 - 05.2003

Telephone Customer Service Representative

GTE Directories
03.1995 - 11.2000

National Service Coordinator

Sammick Musical Instruments Inc
02.1988 - 06.1989

Asst Mgr

Pedrini Music
07.1974 - 02.2015

Some College (No Degree) - Architectural Engineering Technology

Pasadena City College

Business Administration And Management

California State University - Los Angeles

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Steven Pedrini