Steve Penny
Olivet
Summary
Proven track record in fraud analysis, investigative procedures, and effective communication. Expertise in managing complex investigations and collaborating with law enforcement to ensure successful case resolutions.
Overview
31
31
years of professional experience
Work History
Special Investigator
USAA
San Antonio
10.2003 - Current
- Conducted thorough investigations into complex claims and fraud cases.
- Collaborated with law enforcement to gather evidence and support criminal cases.
- Analyzed financial records to identify discrepancies and fraudulent activity.
- Prepared detailed reports documenting investigation findings and recommendations.
- Interviewed witnesses and suspects to gather critical information for cases.
- Trained new investigators on best practices and investigative techniques.
- Developed investigative strategies to enhance case resolution efficiency.
- Maintained comprehensive case files in compliance with regulatory standards.
- Interacted with local law enforcement agencies to coordinate joint investigations.
- Provided expert testimony in court proceedings related to investigations.
- Investigated claims of insurance fraud by verifying documents and interviewing witnesses.
- Attended meetings with prosecutors to ensure that cases are handled properly.
- Collected evidence, interviewed witnesses, and wrote comprehensive reports.
- Reviewed police reports to determine if further investigation is warranted.
- Tracked down leads through public records searches, interviews, and online research.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
SIU Manager
AIG
Lansing
08.1998 - 10.2003
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed budgets effectively while ensuring adherence to company policies and procedures.
- Collaborated with senior leadership to define long-term vision and strategic objectives.
Special Agent
U.S. Army Criminal Investigation Command
West Point
05.1995 - 08.1998
- Conducted criminal investigations involving fraud, theft, and sexual assault cases.
- Collaborated with local law enforcement to gather intelligence and evidence.
- Prepared detailed reports documenting findings for legal proceedings.
- Interviewed witnesses and suspects to collect critical information.
- Trained junior agents on investigative techniques and procedures.
- Analyzed forensic evidence to support case development and resolution.
- Led task forces focused on complex criminal activities and organized crime networks.
- Coordinated with local, state and federal law enforcement agencies in joint operations.
- Interviewed witnesses and suspects to obtain information regarding criminal activities.
- Interviewed witnesses or suspects to obtain intelligence on illegal activities.
- Prepared detailed reports documenting all aspects of investigations for review by supervisors.
- Served subpoenas for documents and records related to investigation targets.
- Partnered with other law enforcement agencies to target violent drug offenders in local communities.
- Canvassed crime areas to help generate leads.
- Conducted forensic analyses of physical and digital evidence to support investigations.
- Managed crisis situations, including hostage negotiations and threats to public safety.
- Testified in court as an expert witness, presenting evidence and supporting prosecution efforts.
- Executed search warrants and seized contraband items as evidence in cases.
Education
High School Diploma -
Plainwell High School
Plainwell06-1988
Some College (No Degree) - Criminal Justice
Pikes Peak Community College
Colorado Springs, COSkills
- Fraud analysis
- Investigative procedures
- Investigation management
- Effective communication
- Team leadership
- Case documentation
- Compliance management
- Law enforcement collaboration
- Time management
- Conflict resolution
- Courtroom testimony
Accomplishments
Oak Award - Highest Honor for a community member in the City of Olivet
Timeline
Special Investigator
USAA
10.2003 - Current
SIU Manager
AIG
08.1998 - 10.2003
Special Agent
U.S. Army Criminal Investigation Command
05.1995 - 08.1998
High School Diploma -
Plainwell High School
Some College (No Degree) - Criminal Justice
Pikes Peak Community College