Steve Pittman

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.

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• Conducted monthly financial reviews with department managers, and available supervisors.
• Ensuring that all department heads maintain budgeted productivity levels and brand standard checkbook accounting procedures.
• Playing a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Inspecting rooms regularly (daily/weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensuring complete processing of invoices daily by using the A/P process.
• Ensuring that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensuring that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Meeting clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
• Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
• Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Created and managed accurate occupancy forecasts and budgets.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Solicited and reviewed guest feedback and promptly resolved complaints.

• Supervise work at all levels (Front Desk, Housekeeping, Engineering) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information
• Communicate with guests when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Deal with maintenance issues, staffing, guest issues
• Collaborate with external parties such as suppliers, contractors, and vendors
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Ensure compliance to all applicable laws, regulations, and company policies/procedures pertaining to public health and safety, accounting and finance, and employee labor
• Ensure full compliance with all company and property specific operating controls, standard operating procedures, policies, and service standards
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan, capital budget, and strategic goals both short and long term
• Minimize product, food, beverage, operating, and labor costs by working with all department heads to develop department specific goals, budgets, and benchmarks.
• Manage on-going profitability of the property by ensuring revenue and guest satisfaction targets are met and consistently exceeded
• Ensure all decisions are made in the best interest of the brand and property by providing clear, concise, and consistent mentoring and feedback to all staff members.
• Develop and follow through on improvement action plans
• Closely monitor the property's business reports on a daily basis and make decisions accordingly.
• Ensure all financial forecasts are accurate and on target.
• Maximize room and restaurant revenue yields.
• Prepare financial reports for the owners and stakeholders
• Act as the final decision maker in hiring all key staff members
• Hold regular briefings and meetings with all department heads
• Provide mentoring, coaching, and regular feedback to improve team member performance and manage conflict
• Lead all key property plans such as capital projects, customer service initiatives, and refurbishment
• Assist with customer complaints as needed and oversee the service recovery procedures
• Responsible for compliance of all Federal, State, and Local laws and regulations
• Other duties as assigned by the President/CEO, or Ownership
• General Manager: Matt Triplett

• Lead the Guest Service Managers through coaching and directing to exceed Guest expectations
• Meet business plans, as well as complete managerial responsibilities, to include maintaining schedules, training, losses, and verbatims
• Ensure there is a constant focus on Guest Service throughout the operation
• Attend daily briefings for AM/PM Cast to ensure communication is maintained
• Create new business by building revenue streams through analyzing metrics and feedback while exploring new industry trends to create future growth and commercialization opportunities
• Weekly/Bi-Weekly 1-1's with Leaders to include quality conversation, achieve updates and End of Year reviews
• Oversee the hiring and termination process and review and provide compensation guidance
• Help maintain the overall Guest and staff experience, ensuring a culture of inclusion
• Perform root cause analysis for Guest concerns and partner with impacted departments to identify solutions
• Create and adapt actions plans reach/sustain/exceed service goals and expectations
• Grow relationships with vendors to ensure quality and timeliness off goods for the property
• General Manager: Jason Neluna

• Responsible for the budgeting, forecasting, and financial planning of the Housekeeping department.
• Achieves budgeted revenue and profit for the department
• Passed Quality Assurance audit exceedingly well
• Ability to greatly save on payroll through meticulous and accurate forecasting and management of housekeeping personnel
• Manages and maintains Standard Operating Procedures to assure efficient and effective service for guests.
• Achieves established guest service index scores better than expectations
• Assures all employees in the Housekeeping department provide guests with friendly, courteous and timely service as defined in the written SOPs.
• Responsible for the hiring, training, evaluation, discipline and development of all Housekeeping employees with a focus on maximum employee satisfaction, productivity and guest satisfaction.
• Maintains adequate staffing levels in the department at all times to ensure effective workload distribution.
• Motivates and maintains high employee morale through effective hands on supervision and providing a positive work environment.
• Maintains positive interaction with the Front Desk to assure that all room blocks are properly handled and with the Facilities department to assure that all guest room maintenance is performed on a timely basis.
• Completes daily inspections of the hotel, all guestrooms, corridors and other work areas to identify cleaning needs, potential safety hazards, problems or repair needs and notifies the appropriate personnel for proper resolution.
• Continuously seeks methods to improve the overall quality of the department and achieve higher levels of standards and procedures
• General Manager: Mike Cohen

• Taking guest requests personally on off hours and completing to guest satisfaction
• Filing of all days revenue and emailing relevant information to appropriate departments
• Preparing for the following days activities.
• Check ins and guest departures
• Setting breakfast and amenities and interacting with guests as well as inquiring about hotel and comfort and ensuring all needs are met before departure.
• Hotel subsequently closed as of February 2021 due to occupancy related to Covid.
• General Manager: Brian Viedeman

• Completed White Lodging flight school introduction to White Lodging management
• Opening two brand new hotels incl. room setup, and team member addition Built an entire department from the ground up
• Proficient at Unifocus scheduling and Kronos payroll software

• Team leader in housekeeping/laundry department
• Raised guest satisfaction scores consistently 10% within 3 months
• Revitalized housekeeping team into a more cohesive unit with fewer call outs and turnover through careful mentoring and disciplinary action Recruit, train, assign goals, schedule, coach, counsel, of team members Improved productivity and morale by initiating systems of accountability, formalizing job duties, and instituting training programs
• Serve as primary point of contact if there are any guest issues related to quality, comfort, customer service, , or accidents and mishaps on site Review and approval of all operational invoices and ensuring they are submitted for payment
• General Manager: Brad Walker

• Team leader in housekeeping/laundry department
• Maintained expenses below budget through accurate planning, purchasing, and waste reduction controls
• Excellent payroll and budgetary control
• Improved productivity and morale by initiating systems of accountability, formalizing job duties, and instituting training programs
• Oversee payroll, scheduling, inventory, guest satisfaction scores, etc.
• Exemplary staff scoring of leadership abilities: most recently-100% of staff engaged as well as trust and are happy to be under my leadership
• Consistent evaluation of team member growth and improvement Software proficient (Excel, scheduling, budget, etc.)